Charged £30 for the professional seller plan even though i signed up to the indivodual selling plan
I signed up to start selling products on Amazon a few days ago, and even though i was told if i downgraded my account to an individual selling plan as soon as i joined, i wouldnt be charged, Amazon still took £30 from my account
i then opened a case with support (as advised) but no response or refund to date. Case ID 9839131622
This is extremely frustrating, please can i get a nudge from the support team to process my refund so i can start selling on the individual plan?
Charged £30 for the professional seller plan even though i signed up to the indivodual selling plan
I signed up to start selling products on Amazon a few days ago, and even though i was told if i downgraded my account to an individual selling plan as soon as i joined, i wouldnt be charged, Amazon still took £30 from my account
i then opened a case with support (as advised) but no response or refund to date. Case ID 9839131622
This is extremely frustrating, please can i get a nudge from the support team to process my refund so i can start selling on the individual plan?
7 replies
Seller_ZVAz3d5lZuGid
When you click on the 'sign up' button, you are automatically signed up for the professional selling plan, so they will take the £30. As you know you need to downgrade to the individual plan - hopefully you did that correctly ?
You go to settings (cog wheel top right) - account info - manage your services - Sell on Amazon - Sell on Amazon - again ! - click on 'individual button - apply changes.
To get a refund of the fee you need to open a case with Seller Support 'help' and request a refund.
Not sure if you are in UK, but if you are hopefully you are aware you need to be registered with HMRC as self-employed, have received your UTR and supplied to Amazon to have a BUSINESS seller account on Amazon. (please ignore last advice if you know - but there are so many new sellers do not know !)
Sakura_Amazon_
Hello @Seller_bSkHb50HHEwgU,
This is Sakura from Amazon. Welcome to the Seller Forums.
Thank you for the case ID. I have contacted the relevant Partner Team to review it . I will keep your updated.
@Seller_ZVAz3d5lZuGid, Thank you for your support!
Regards,
Sakura
Sakura_Amazon_
Additionally, I am attaching here the post created by @Sarah_Amzn that might be useful.
How do I get your Professional selling plan fee refunded?
@Seller_IpteFI4tTiIRX , Did you check if you meet the requirements listed in this post?
Sakura_Amazon_
Good morning@Seller_bSkHb50HHEwgU,
I am coming back with an update. The Partner Team granted the requested reimbursement. ✨
They should provide more details in case 9866934292.
Could you please check it and confirm it for me ?
Regards,
Sakura
