🔴 Urgent: Account Stuck in Vacation Mode, No Resolution from Amazon Support 🔴
Hello Amazon Seller Community,
As a brand-registered seller on Amazon, I am deeply frustrated by an ongoing issue that has significantly affected my business during this critical festive season. Since October 29, my account has been automatically placed in Vacation Mode due to a system error. Despite filing multiple support cases and posting two previous forum posts, I have received no substantial response or resolution.
Seller Support keeps providing the same answer, that the “team is actively working on it.” However, it has been five days without progress, and my account remains inactive, resulting in significant sales losses. This is particularly concerning for brand-registered sellers who rely on Amazon to uphold service standards and protect business operations.
Moderators like @Noor_Amazon_ and @Adam_Amazon_ have yet to respond to my previous posts, which is further disheartening. The lack of action on Amazon’s part has left me with few options and considerable disappointment in the platform’s commitment to its sellers.
Case ID for reference: 10467587182
Filed on: October 29, 2024
Amazon, please address this issue immediately. For other sellers, if you have experienced similar delays, I would appreciate any advice or suggestions on navigating this situation.
🔴 Urgent: Account Stuck in Vacation Mode, No Resolution from Amazon Support 🔴
Hello Amazon Seller Community,
As a brand-registered seller on Amazon, I am deeply frustrated by an ongoing issue that has significantly affected my business during this critical festive season. Since October 29, my account has been automatically placed in Vacation Mode due to a system error. Despite filing multiple support cases and posting two previous forum posts, I have received no substantial response or resolution.
Seller Support keeps providing the same answer, that the “team is actively working on it.” However, it has been five days without progress, and my account remains inactive, resulting in significant sales losses. This is particularly concerning for brand-registered sellers who rely on Amazon to uphold service standards and protect business operations.
Moderators like @Noor_Amazon_ and @Adam_Amazon_ have yet to respond to my previous posts, which is further disheartening. The lack of action on Amazon’s part has left me with few options and considerable disappointment in the platform’s commitment to its sellers.
Case ID for reference: 10467587182
Filed on: October 29, 2024
Amazon, please address this issue immediately. For other sellers, if you have experienced similar delays, I would appreciate any advice or suggestions on navigating this situation.
Seller_ChSQbywTs7TPs
My issues Resolved on 5 November 2024.Thanks to all who show their supports, its really help me.
I create a telegram channel for future issues and their solution, where sellers give tips and helps other sellers.
{Moderator Edit (Sakura) external link }
108 replies
Seller_GtffBuC3LrqCs
Same Issue on my account.
Amazon Team is not taking this matter seriously.
Sakura_Amazon_
Hello @Seller_ChSQbywTs7TPs
Thank you for sharing the case ID. I have a few questions that will help me better understand and address the situation more effectively.
I have reviewed your account, and it appears that the vacation mode should no longer be activated. Could you please confirm if this is the case?
I have investigated a similar issue reported by another Seller, where they mentioned that the vacation mode was being activated repeatedly every day at the same time. Here's the thread from that Seller: Automatically turned on vacation mode at 12am every day for the last 4 days
Are you experiencing the same recurring issue with the vacation mode being activated automatically, or is the problem different in your case? Please provide me with detailed information about your specific situation.
Thank you,
Sakura
Sakura_Amazon_
@Seller_QcXN3aFLRQTCb, @Seller_LsTvXHMfGB6cO, @Seller_IyGgCgcvisFqG, @Seller_h8N1F6PLauXK7, @Seller_hK52j9wjpP7cm, @Seller_fFVhO5jlj8w5i, @Seller_xiVZBkjdpUCi7, @Seller_GtffBuC3LrqCs, @Seller_6aN1YvYMpN90B,
Hello @The_House_Tag
Thank you for sharing the case ID. I have a few questions that will help me better understand and address the situation more effectively.
I have reviewed your account, and it appears that the vacation mode should no longer be activated. Could you please confirm if this is the case?
I have investigated a similar issue reported by another Seller, where they mentioned that the vacation mode was being activated repeatedly every day at the same time. Here's the thread from that Seller: Automatically turned on vacation mode at 12am every day for the last 4 days
Are you experiencing the same recurring issue with the vacation mode being activated automatically, or is the problem different in your case? Please provide me with detailed information about your specific situation.
Thank you,
Sakura
Please answer under this same thread. Additionally, I would need the case IDs raised to the seller's support team by you regarding this topic, so please share them here.
Sakura
Seller_koZFVupyKSnfx
i am having the same error and not yet solved please check how it can be resolved
\
Sakura_Amazon_
@Seller_koZFVupyKSnfx,
Please refer to my post here :
Hello @Seller_ChSQbywTs7TPs
Thank you for sharing the case ID. I have a few questions that will help me better understand and address the situation more effectively.
I have reviewed your account, and it appears that the vacation mode should no longer be activated. Could you please confirm if this is the case?
I have investigated a similar issue reported by another Seller, where they mentioned that the vacation mode was being activated repeatedly every day at the same time. Here's the thread from that Seller: Automatically turned on vacation mode at 12am every day for the last 4 days
Are you experiencing the same recurring issue with the vacation mode being activated automatically, or is the problem different in your case? Please provide me with detailed information about your specific situation.
Thank you,
Sakura
Additionally, I would need the case IDs raised to the seller's support team by you regarding this topic, so please share them here.
Seller_LsTvXHMfGB6cO
Facing the same issue case id- ID 10482297212
Seller_CIi3mLcUyIVf5
Same issue here
case Id : 10481215582
Creation Date: 04 November 2024 at 03:18:45 pm IST
Sakura_Amazon_
@Seller_LsTvXHMfGB6cO,
Thank you for sharing the case ID. I am reviewing it right now to raise it with the relevant Partner Team. Also, I see that the investigation is in progress.
Sakura
Seller_Gyk2yogzMmx9U
Guys I have made a telegram channel and chat group to discuss these issues with fellow sellers. {Moderator Edit external link }
Seller_bZ0YHwlCBcpk7
Same issue with my account from last 3 days
Seller_fIrHo95KGW08Q
{Moderator Edit (Sakura) solicitations}
Seller_O1A0GhWQBQjBz
Same issue with my account from last 3 days
Seller_IzxsNclVFLlSS
same issue here. Looking forward quick response from amazon
