Hi, @Winston_Amazon @Ezra_Amazon @Julia_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Ash_AMZ @Maja_Amazon

Our UK account was deactivated on 26th May 2024 without warning ( see Amazon message below)

We contacted seller support about this immediately. We were told that when we set up our UK seller account a number of years ago we clicked for a global account, however we have only sold on the UK platform, all other country platforms we have had set to inactive since day one.

We were informed by Amazon UK that we need to book a virtual interview with Amazon US to confirm our identity then our account would be re-activated in the US and subsequently would reinstate us on the UK marketplace.

We selected 3 dates for the virtual interview however, we have not yet received any written confirmation of this and 2 dates for the virtual interview have now passed with no Amazon communication.

This situation and lack of communication from Amazon is causing us extreme distress as we are very worried that the 3rd virtual interview date selected will not happen either and receive no communication again.

Please can you help us or suggest what we need to do about it.

Amazon Message Received

Dear Seller,

Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.