Amazon Feedback Manager Is Failing Sellers
Case : 11163124502
Today, I received a neutral feedback from a customer which reads:
"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"
The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.
Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:
“We are unable to remove this feedback because it does not meet our guidelines for suppression.”
This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.
How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?
Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?
What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?
Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.
@Julia_Amazon @Ezra_Amazon @Sarah_Amzn @JiAlex_Amazon
Amazon Feedback Manager Is Failing Sellers
Case : 11163124502
Today, I received a neutral feedback from a customer which reads:
"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"
The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.
Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:
“We are unable to remove this feedback because it does not meet our guidelines for suppression.”
This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.
How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?
Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?
What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?
Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.
@Julia_Amazon @Ezra_Amazon @Sarah_Amzn @JiAlex_Amazon
5 replies
Seller_znTeHti2qvorY
I feel your pain, truly I do. I am not sure what's happened since we first started selling, which is over 10 years ago, but it seems to me that buyers can do exactly what they want.
I have clear evidence of buyers committing fraud and theft, but as a seller of over 10 years with a good track it counts for nothing, how can that be?
The chances of speaking or live chatting with someone who can make a difference are zero.
