account deactivation no reason no violation
Having not sold on amazon for about 3 years i now want to start again but my account has been deactivated. I have a heathly rate on the account - no violations or anything shown - there are no requests for any information - it therfore wont allow me to reactivate - i can put in an appeal as there is nothing to appeal against - when i try contacting them the only thing suject option is conscerning appeals and when i send it they just reply with a s=generic - this isnt the right channel for an appeal.....im at a loss - can anyone offer any advice???
account deactivation no reason no violation
Having not sold on amazon for about 3 years i now want to start again but my account has been deactivated. I have a heathly rate on the account - no violations or anything shown - there are no requests for any information - it therfore wont allow me to reactivate - i can put in an appeal as there is nothing to appeal against - when i try contacting them the only thing suject option is conscerning appeals and when i send it they just reply with a s=generic - this isnt the right channel for an appeal.....im at a loss - can anyone offer any advice???
7 replies
Seller_ZVAz3d5lZuGid
If you have not sold for 3 years your account has maybe been made 'dormant', or did you ever receive an email informing you of deactivation for any other reason ? You would also need to check that your bank details do not need to be reverified - most of us need to reverify bank info regularly.
Have you opened a case with seller support ? - that should be your first step.
Seller_w9VI3UyAR7oxH
have you checked you account info page ?
https://sellercentral-europe.amazon.com/gp/seller/configuration/account-info-page.html/ref=xx_acctinfo_dnav_xx
it usually says why if your account suspended because info needs updating
Sarah_Amzn
Hello @Seller_jeM4SFsVE4foa,
Thank you for posting on Forums.
This is Sarah with Amazon.
Have you already opened a case ID with Seller Support? If yes, could you please share it so I can take a look?
Kind regards,
Sarah.
account deactivation no reason no violation
Having not sold on amazon for about 3 years i now want to start again but my account has been deactivated. I have a heathly rate on the account - no violations or anything shown - there are no requests for any information - it therfore wont allow me to reactivate - i can put in an appeal as there is nothing to appeal against - when i try contacting them the only thing suject option is conscerning appeals and when i send it they just reply with a s=generic - this isnt the right channel for an appeal.....im at a loss - can anyone offer any advice???
account deactivation no reason no violation
Having not sold on amazon for about 3 years i now want to start again but my account has been deactivated. I have a heathly rate on the account - no violations or anything shown - there are no requests for any information - it therfore wont allow me to reactivate - i can put in an appeal as there is nothing to appeal against - when i try contacting them the only thing suject option is conscerning appeals and when i send it they just reply with a s=generic - this isnt the right channel for an appeal.....im at a loss - can anyone offer any advice???
account deactivation no reason no violation
Having not sold on amazon for about 3 years i now want to start again but my account has been deactivated. I have a heathly rate on the account - no violations or anything shown - there are no requests for any information - it therfore wont allow me to reactivate - i can put in an appeal as there is nothing to appeal against - when i try contacting them the only thing suject option is conscerning appeals and when i send it they just reply with a s=generic - this isnt the right channel for an appeal.....im at a loss - can anyone offer any advice???
7 replies
7 replies
Seller_ZVAz3d5lZuGid
If you have not sold for 3 years your account has maybe been made 'dormant', or did you ever receive an email informing you of deactivation for any other reason ? You would also need to check that your bank details do not need to be reverified - most of us need to reverify bank info regularly.
Have you opened a case with seller support ? - that should be your first step.
Seller_w9VI3UyAR7oxH
have you checked you account info page ?
https://sellercentral-europe.amazon.com/gp/seller/configuration/account-info-page.html/ref=xx_acctinfo_dnav_xx
it usually says why if your account suspended because info needs updating
Sarah_Amzn
Hello @Seller_jeM4SFsVE4foa,
Thank you for posting on Forums.
This is Sarah with Amazon.
Have you already opened a case ID with Seller Support? If yes, could you please share it so I can take a look?
Kind regards,
Sarah.
Seller_ZVAz3d5lZuGid
If you have not sold for 3 years your account has maybe been made 'dormant', or did you ever receive an email informing you of deactivation for any other reason ? You would also need to check that your bank details do not need to be reverified - most of us need to reverify bank info regularly.
Have you opened a case with seller support ? - that should be your first step.
Seller_ZVAz3d5lZuGid
If you have not sold for 3 years your account has maybe been made 'dormant', or did you ever receive an email informing you of deactivation for any other reason ? You would also need to check that your bank details do not need to be reverified - most of us need to reverify bank info regularly.
Have you opened a case with seller support ? - that should be your first step.
Seller_w9VI3UyAR7oxH
have you checked you account info page ?
https://sellercentral-europe.amazon.com/gp/seller/configuration/account-info-page.html/ref=xx_acctinfo_dnav_xx
it usually says why if your account suspended because info needs updating
Seller_w9VI3UyAR7oxH
have you checked you account info page ?
https://sellercentral-europe.amazon.com/gp/seller/configuration/account-info-page.html/ref=xx_acctinfo_dnav_xx
it usually says why if your account suspended because info needs updating
Sarah_Amzn
Hello @Seller_jeM4SFsVE4foa,
Thank you for posting on Forums.
This is Sarah with Amazon.
Have you already opened a case ID with Seller Support? If yes, could you please share it so I can take a look?
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_jeM4SFsVE4foa,
Thank you for posting on Forums.
This is Sarah with Amazon.
Have you already opened a case ID with Seller Support? If yes, could you please share it so I can take a look?
Kind regards,
Sarah.
