Hi everyone, I’m reaching out to the community (and hopefully to Amazon staff) for help.

My account was deactivated due to inauthentic product complaint for an ASIN. I’ve now submitted five or six separate appeals, each time with everything Amazon asked for (I even confirmed this on the phone!!):

Invoices dated within 365 days from verified, VAT-registered UK Supplier names and VAT numbers, addresses, phone numbers, websites – and clearly showing how my inventory matched sales.

A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 200 at the time of suspension, and still is. I have even tried saying that it was my fault and they didn't accept it, even though I know it was a legit product :(

Order Defect Rate is 0%, and Invoice Defect Rate is 0% I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.

I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire lifestyle is at stake.

Thanks so much to anybody who reaches out!

If you know of any helpful Amazon mods in the forum please tag them below!

@Sarah_Amzn@Ash_AMZ@Sakura_Amazon_@Maja_Amazon@Winston_Amazon