kyc document verification error
Hello,
I uploaded a document for kyc verification, I received an e-mail saying your account was activated, but for 3 weeks, my account has been deactivated, I am talking to mhz representatives, it is said that we are sending it to the relevant department, but there is still no improvement, can you help me what I need to do?
3 replies
Abella_AMZ
Hello @Seller_xS57wPS4Yht5v,
I’m Abella from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Identity verification".
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
