Can you post the notification

Have they asked you for your invoices dated prior to sales etc ?

Do you have invoices or is it RA ?

Is that separate to your LDR risk in August ?

They haven’t asked for any invoices or further information.
LDR issue has been sorted, policy compliance shows as Healthy (zero violations), 0% defects, negative feedback etc, valid tracking rate is 100%

Is there any chance that when you sent one of the items it was sent with an invoice from a retailer in error?

Is there a number to call to speak to the account health specialists? When I try to do it through the dashboard, I get the following error:

Sorry, the form failed to load. Please double check your url.

Ok, I’ll do that.
Yes I have invoices in the Amazon company name.

I’ve never been asked for anything previously, the first/only communication I had from them was the deactivation email

No, all are in plain brown boxes, no markings other than the address label.

I wasn’t aware of the voice of the customer until now, I’ve just checked it. Every single order is showing as Excellent, other than one which was a return of a defective item - customer returned it to us and refund was processed immediately upon return with additional money added to cover the inconvenience.

Nope, nothing put into the box, other than the Amazon packing slip.

I do have a suspicion though, that even with full invoices they are going to want to know what caused the issue, what you have done to fix it etc. - I understand what you mean, but the problem I’m facing that without knowing exactly what the issue is, I cannot offer any explanation nor fixes. I’m not dropshipping, so can provide invoices and photos of stock, but they’ve given no specific details of the problem.

We had a warning for this because we moved our warehouse and forgot to update the Default Shipping address - ie where items are dispatched from.
If you don’t keep this upto date then amazon will (somehow) eventually figure out that things are being sent from somewhere else and automatically accuse you of drop shipping.
Make sure this is set right in your general shipping settings or specific templates.

Is there any possibility that a dropshipper could have used you to fulfil their orders, and then following a complaint, Amazon has blamed the wrong party?