Buy Shipping, Missing address details
Hi, Just wondering if anyone has experienced this.
We've printed off our orders this morning and purchased our Royal Mail labels through Amazon's buy shipping as we normally do. On all but 1 Labels, the customer supplied address has been printed on the labels as they should be but we have 1 label which has only printed the City and half the postcode.
We've checked the packing slip and the customer has supplied their full address with Name, Company Name etc but this information is not printing on the shipping label.
To add, we've just processed a new single order, clicked Buy Shipping and selected our service etc and again, only the City and half the postcode has been allocated in the address box, everything else is missing.
Nothing has changed on our system, we had no problems yesterday.
Many thanks
Buy Shipping, Missing address details
Hi, Just wondering if anyone has experienced this.
We've printed off our orders this morning and purchased our Royal Mail labels through Amazon's buy shipping as we normally do. On all but 1 Labels, the customer supplied address has been printed on the labels as they should be but we have 1 label which has only printed the City and half the postcode.
We've checked the packing slip and the customer has supplied their full address with Name, Company Name etc but this information is not printing on the shipping label.
To add, we've just processed a new single order, clicked Buy Shipping and selected our service etc and again, only the City and half the postcode has been allocated in the address box, everything else is missing.
Nothing has changed on our system, we had no problems yesterday.
Many thanks
8 replies
Seller_nwChNrxV8nh8q
Yes exactly the same thing is happening to us, resorted to writing the address on the labels, hopefully this works
Seller_IQSmS2N4YqScw
Also happening this morning to us. Unable to use click and drop for large letters due to Amazon's rules. Can a moderator get this looked at ASAP and advise? @Sarah_Amzn @Julia_Amzn
Seller_Vetnonq7bfqls
4 out of batch of 50 the same, just area and postcode
Seller_eIH3ioi4mfiKO
Thank you for the replies, frustrating but at least we know it's not just us with the issue. Hopefully we'll get some sort of resolution shortly.
Seller_390A855lnDJhu
Plus one on this. 1 lable out of 18 this morning with this issue.
Seller_MtV9KZ5Fguosx
We use Linnworks and also had this issue. When logged with Amazon they blamed Linnworks.
Seems ok today however.
Seller_GNZnVcGNo6mDw
We had a problem with the postage label using the buy shipping could not reprint the label and the label did not print.
Other issues with the print labels never gpt resolved for over a year now.
