EU Marketplace Images Being Overwritten by US/UK Images — Anyone Else Experiencing This?
Hi everyone,
Wondering if anyone else is running into this.
We have local language images uploaded for our EU marketplaces (DE, FR, IT, etc.). But lately, Amazon keeps automatically replacing them with the English images from our US/UK listings. The images are basically the same except for the text language, which we localize for each market.
When this happens, we have to manually re-upload the local images, but it keeps repeating on multiple ASINs. It’s getting a bit exhausting to keep fixing this manually over and over.
We reached out to Brand Registry Support — they suggested enabling something called "Marketplace Lock" to prevent image sync between marketplaces. But we can’t seem to find this option anywhere in Seller Central, and Amazon hasn’t been able to explain yet why this automatic syncing is happening in the first place.
I’m hoping to hear from anyone who might:
- Be seeing the same issue
- Know what’s triggering it
- Have found any reliable workarounds
Appreciate any help or advice — thanks in advance!
EU Marketplace Images Being Overwritten by US/UK Images — Anyone Else Experiencing This?
Hi everyone,
Wondering if anyone else is running into this.
We have local language images uploaded for our EU marketplaces (DE, FR, IT, etc.). But lately, Amazon keeps automatically replacing them with the English images from our US/UK listings. The images are basically the same except for the text language, which we localize for each market.
When this happens, we have to manually re-upload the local images, but it keeps repeating on multiple ASINs. It’s getting a bit exhausting to keep fixing this manually over and over.
We reached out to Brand Registry Support — they suggested enabling something called "Marketplace Lock" to prevent image sync between marketplaces. But we can’t seem to find this option anywhere in Seller Central, and Amazon hasn’t been able to explain yet why this automatic syncing is happening in the first place.
I’m hoping to hear from anyone who might:
- Be seeing the same issue
- Know what’s triggering it
- Have found any reliable workarounds
Appreciate any help or advice — thanks in advance!
6 replies
Manny_Amazon
Hi @Seller_D0ADEHyrtI7Fh,
I understand this can be frustrating. When images are overwritten, it’s often because our system is trying to display the best quality images for customers. However, I can help explain why this happens and what you can do about it.
Images for product detail pages may be sourced from multiple contributors to ensure customers see the best available images and improve the shopping experience (image issues). This means that even if you upload images, they may not always be the ones displayed.
To give your images the highest chance of being displayed:
- Ensure they comply with our product image requirements.
- Make sure your main image meets all technical file requirements.
- Avoid uploading placeholder images or logos, as these are considered invalid.
If you believe your images are being incorrectly overwritten:
- Check if the images meet our size and quality standards. Images must be less than 10MB in size.
- Ensure you’re not uploading duplicate images. Our system may reject images it considers identical to ones already on the site.
If you’ve followed these guidelines and are still having issues, you can contact Selling Partner Support for further assistance. They can review your specific case and provide more tailored guidance. You can share your case ID in this thread, and I'll review to ensure all the right advice was given and see if there's any need for escalation.
Regards,
- Manny
