Invalid Charge Method.
Hello,
This morning, I received a notification regarding an "Invalid charge method", which has resulted in the deactivation of my Seller account. I have been using my company’s debit card as the charge method for over 10 years without any issues.
Despite attempting to update the payment method to my Amazon Prime credit card, I continue to receive the same error message:
"Unable to charge - We are not able to charge your account. Assign a valid charge method to restore full access to your seller account."
As a result, I am currently unable to fulfill pending orders due to the account restrictions. I opened a case and was informed that I need to wait 48 hours for the charge method to be validated after updating.
Has anyone experienced a similar issue or have any suggestions on what I can do in the meantime? Any advice would be greatly appreciated.
Thank you!
Invalid Charge Method.
Hello,
This morning, I received a notification regarding an "Invalid charge method", which has resulted in the deactivation of my Seller account. I have been using my company’s debit card as the charge method for over 10 years without any issues.
Despite attempting to update the payment method to my Amazon Prime credit card, I continue to receive the same error message:
"Unable to charge - We are not able to charge your account. Assign a valid charge method to restore full access to your seller account."
As a result, I am currently unable to fulfill pending orders due to the account restrictions. I opened a case and was informed that I need to wait 48 hours for the charge method to be validated after updating.
Has anyone experienced a similar issue or have any suggestions on what I can do in the meantime? Any advice would be greatly appreciated.
Thank you!
12 replies
Seller_3ifyiTuFrGdDV
Hi,
I have the exact same issue which I first noticed 2 days ago (Monday 7 July 2025) on a card we have been using for a long time. I have changed it to a different card and have been told the same to wait 48 hours. It has been 48 and my account is still not accessible.
I will keep you in the loop should it start working and if possible, I would appreciate it if you could do the same.
Thank you
Seller_bEMD1sEU2MpOe
I had the same issue. I have finally resolved it after over a month of this drama. However I am now noticing that I cant access my funds and extra charges are popping up taking away from money already been accounted for. Where I know I should have been paid £1000 im not even getting £200 and also some of the stock i just sent in to Amazon is not being added to my inventory to be sold. Something is really off this past month.
Seller_WnQ5RQr6LhMzU
Morning. I have had this same issue for 1.5 weeks now. Have you found a resolution? Any help ould be much appreciated. Thank you
Seller_YiYkEdp1sfV6v
has anyone found a solution to this? I have been back and forth with seller support for around 5 days now with no resolution.
Seller_3ifyiTuFrGdDV
Hi,
I managed to resolve it by checking my statement and input the address exactly how it appeared up. Not sure if Amazon is case sensitive but try to put it EXACTLY how it shows on the statement. Believe me, even if you know your address, please do take a look as spacing in the postcode or anywhere in the address may play a part. In my case, The industrial estate and road name was on address line 1
Pete_Amazon
Hello @Seller_0KRIjhiWUzS1z
I am Pete from Amazon.
It looks like you have concerns regarding your charge method.
When did you add the banking information? It can take up to 2 business days to fully validate.
For reference kindly refer the help page that is available on you seller account by searching 'Update your bank account information'.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
