B2B shipments to EU - constant issues with lack of recipient EORI
Is anyone else shipping B2B to the EU?
I'm getting regular issues with the parcels being stopped at customs and a request coming back for the customer's EORI number.
I'm shipping using our own UK + EU EORI but the request is specifically for the customer's EORI, they do not accept our own.
Amazon provides the customers VAT number, which I can find in the invoice on the order AFTER the item has shipped, but never an EORI.
I email the customers to ask but rarely get a reply.. These parcels end up getting returned..
Does anyone have a solution for this?
B2B shipments to EU - constant issues with lack of recipient EORI
Is anyone else shipping B2B to the EU?
I'm getting regular issues with the parcels being stopped at customs and a request coming back for the customer's EORI number.
I'm shipping using our own UK + EU EORI but the request is specifically for the customer's EORI, they do not accept our own.
Amazon provides the customers VAT number, which I can find in the invoice on the order AFTER the item has shipped, but never an EORI.
I email the customers to ask but rarely get a reply.. These parcels end up getting returned..
Does anyone have a solution for this?
26 replies
Julia_Amzn
Hello @Seller_dLMznl0ux2sPB, thank you for posting. Please review Importing and exporting between the UK-EU customs border and let me know if you have any additional questions. Best, Julia.
Seller_lcEFNe4t76lA1
Thank you so much for posting this as I am having a complete and utter nightmare with this. Today I have received negative feedback from a B2B buyer stating "did not receive". I messaged continually asking for an EORI number only for them to come back to me and say they did not have one! How can this be my fault?
I raised the issue with my Amazon Account Manager but she did not understand the issue as she is based in India. Nobody from Amazon seems to understand that it is ILLEGAL to export and import without an EORI number. She told me to switch off "Business buyers" which I did but the B2B orders still kept coming and it is not possible to switch off B2B in Europe but keep B2B in UK open.
I have even had an A-Z go against me for the same reason.
Feel like I am banging my head against a brick wall - it is costing me a fortune and my reputation.
@Julie_Amzn please can this be investigated urgently.
Julia_Amzn
@Seller_dLMznl0ux2sPB, Can you share the case ID from your Seller Support submission? Which channel did you use to report this issue? Thank you.
Julia_Amzn
@Seller_dLMznl0ux2sPB and @Seller_lcEFNe4t76lA1, I understand that the blocker you face with B2B transactions is that buyers often don't respond to your requests for their EORI number. The ideal solution would be to obtain the EORI number along with the B2B order, correct?
Seller_H1Iho3c24Wva5
I've had a case open since March where I asked what Amazon would be doing to ensure business customers could give us their EORI, and what they'd be doing with Pay by Invoice Business customers since we can't contact them. The case is still open and the most recent reply that I got that was different to their standard "we're still working on this", was this
"Note that there is an ongoing investigation regarding the issue that you are facing and we are currently working on your concern with our team closely. Once updated of any information, we will revert to you right away."
Hopefully, they are working on something, but it's ridiculous it's taken this long...
@Julia_Amazon @Julia_Amzn @Abella_Amazon @Ash_Amazon @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon @Spencer_Amazon
