I've got a return which to me is a clear case of switcheroo.

The product FNSKU label is not the same format as mine and the number on it doesent correspond to my FNSKU numbers.

I thought this would be a quick easy case with irrefutable evidence, but of course Amazon do whatever they can to make us not want to contact them, including wasting our time and causing un-necessary stress.

They claim "Since the unit returned to you is similar as the one on the product detail page, the unit is not eligible for reimbursement"

Ive responded "Are you telling me that a customer can have their own unit in damaged, used or opened condition, and then buy one from Amazon and switch their own unit for the new condition one they received from Amazon and return their bad unit, and you dont find this to be unacceptable?!?!?!

If a customer is allowed to buy a unit and switch it for a new one from Amazon, then all I need to do with this return, is buy one from Amazon, keep the good new one, and send this one back as a return. If youre telling me that this is acceptable behaviour, then I'll do this with my returns from now on and save a fortune.

If this is not acceptable behaviour, then you must accept switcheroo of this nature should be reimbursed."

So guys and girls, do we think this simple issue is going to get reimbursed within another 3-5 contacts, or will it take a directors email before someone sees sense? {moderator edit, inappropriate content} waste of everyones time, Seller Support is, and its intended to be this way so that Amazon squeeze more money out of us...