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Seller_QbDcM64el0I0B

Wont Remove Feedback for a Product Review of Someone Else's Product

Hi, we’ve been give a neutral feedback which a) is 100% a product review and more annoyingly b) is for someone else’s product.

We’ve tried removing it and been automatically refused less that 3 seconds later, then re-opened the case and explained again and was auto- refused again 3 seconds later stating they will only remove it if it is a product review.

I’ve called seller central who say they can’t help or contact the feedback team on our behalf and it seems impossible to reopen the case as you just get sent round in a loop which does not allow you to contact anyone or take any further action.

This seems absolutely crazy. Can anyone please tell me if there is a way I can get in touch with a human being from Amazon who can actually help take this feedback down which is a review of someone else’s product.

Thanks a lot for any advice offered.

91 views
12 replies
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user profile
Seller_QbDcM64el0I0B

Wont Remove Feedback for a Product Review of Someone Else's Product

Hi, we’ve been give a neutral feedback which a) is 100% a product review and more annoyingly b) is for someone else’s product.

We’ve tried removing it and been automatically refused less that 3 seconds later, then re-opened the case and explained again and was auto- refused again 3 seconds later stating they will only remove it if it is a product review.

I’ve called seller central who say they can’t help or contact the feedback team on our behalf and it seems impossible to reopen the case as you just get sent round in a loop which does not allow you to contact anyone or take any further action.

This seems absolutely crazy. Can anyone please tell me if there is a way I can get in touch with a human being from Amazon who can actually help take this feedback down which is a review of someone else’s product.

Thanks a lot for any advice offered.

00
91 views
12 replies
Reply
12 replies
user profile
Seller_esvgLzKXw2YAl
In reply to: Seller_QbDcM64el0I0B’s post

In a word, NO.
Unless the feedback falls within the guidelines for removal, it won’t be removed.
All you can do is contact the customer and ask them nicely.

00
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Hi Neil, thanks for your reply.

But this is the point, it is 100% a product review…entirely, no mention of anything else than a product. A product that we do not even sell. It is quite clear that it is a full product review and for a product that is nothing to do with us.

Amazon say they will remove a feedback if…

  • The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s delivery service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget

Our request 100% fits this rule.
They have not even looked at the feedback or considered our request. Just an automated bot reply with a fake 3 second appeal process that is also not even looked at.

We’ve also just received this email from the Amazon associate we spoke to which ends in … * Please note that, the use of any means other than the Feedback Manager to request the removal of feedback—including the use of the Contact Us feature in Seller Central—is prohibited. If you continue to request feedback removal outside of Feedback Manager, it will result in the deactivation of your account."

So once again Amazon are not supporting us as sellers. They do not seem to give a damn about even their own rules and will not allow us to even contact them about an issue which they themselves have stipulated is a perfectly legitimate reason for removal of feedback.

Previously sellers were able to contact SS and ask if they could contact the feedback team on our behalf but it seems now they’ve even cut that option off, proving us sellers really do mean absolutely nothing to Amazon.

00
user profile
Seller_9JevIYqFVdd9N
In reply to: Seller_QbDcM64el0I0B’s post

Hello @Will.M,

As per the information provided I understand that you wanted to remove feedback for a Product Review.

If the feedback that you have received meets the above criteria, you can request removal using Feedback Manager. The steps to request removal of feedback are outlined in Request removal of a feedback. You can address customer’s issues by replying to their feedback, using Feedback Manager.

For further guidance on replying to their feedback, refer to Post a public reply.

If you are concerned about incorrect feedback that meets our criteria, you can request removal of the feedback by following the steps outlined below:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.

Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage of this feature will enable prospective customers to view your response to the feedback, which can potentially increase their trust in your business. Follow the steps outlined to post a public reply to specific feedback:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

Note the following guidelines when you post a public reply:

  • Do not provide any private information about yourself or the customer including personal information such as contact information (names, emails, phone numbers and addresses) or payment information.
  • Leaving a response will not have a numerical impact on your feedback score.
  • Once submitted, responses can be removed, but they cannot be changed.
  • Do not ask the customer questions or start a dialogue, because customers cannot respond to your public reply.
  • If the customer’s feedback is suppressed in the future, this response will also be suppressed.

Hope this helps.

Best,
Noah

00
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you for your understanding. Are we not Amazon customers? yet we are treated like …

10
user profile
Seller_jHENhYc6KThSC
In reply to: Seller_QbDcM64el0I0B’s post

Noah is being very helpful. Have you taken his advice and replied to the customer’s review?

We all know that Amazon’s customer service for sellers needs improvement - it’s just par for the course. We all stay because they have a market leading position.

But the advice to reply to the review is very good. Firstly, there’s a chance that the customer may see it and remove their error. If not, at least anyone seeing the neutral review will see that you responded to it. I’d suggest something with a sense of humour like “Looks like your reviews got mixed up! We’ve never sold this product? Any chance of a review of your review?”

Everyone will know that you’re being genuine

This will help until the neutral review is buried beneath all your 5* reviews in the future. x

00
user profile
Seller_tRuvBEHDedp4q
In reply to: Seller_QbDcM64el0I0B’s post

I had the exact same problem last week.

Feedback was completely a product review.

Like you I used Feedback Manager to request removal and literally seconds later I was told it was not eligible for removal. I got the reply so fast it was obvious a Bot reply with no one actually reading the feedback.

I therefore re-opened the case and quoted relevant Amazon policy. All I said was:

‘The entire feedback is a product review only therefore should be removed as per Amazon policy at https://sellercentral.amazon.co.uk/gp/help/G20231’

This did the trick. Later that day I was told the feedback had been removed but the customer would be contacted with the option to leave a seller review (so far they have not).

It may be worth trying.

10
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you everybody, every point you all make is very much appreciated and all the advice is taken in. The support you all give here is amazing, Amazon really needs to take a leaf out of your books and it is true, they are getting worse and worse and worse.

We’ve been selling on Amazon for years and have seen how their service to sellers has deteriorated to almost nothing in many different ways. I’ve noticed seller central is also becoming completely powerless to help many types of issue. I’ve found over the last couple of years on more and more occasions the advice given by seller central completely contradicts what Amazon actually do and much of the time is wrong or completely useless and we are left stranded on important issues and have no recourse.

This is only a minor issue, but another big pointer in the way things are going.

Unfortunately the case cannot be re-opened and have been told I can’t contact Amazon again for fear of deactivation as stated in their message.

We will be contacting the customer as we’ve had to in the past and then if that doesn’t work will reply to the feedback but next time I’ll be simply copying and pasting the regs statement I’ve learned here so thank you for that.

Have a great day everyone and thank you for all your help.

10
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Seller_QbDcM64el0I0B

Wont Remove Feedback for a Product Review of Someone Else's Product

Hi, we’ve been give a neutral feedback which a) is 100% a product review and more annoyingly b) is for someone else’s product.

We’ve tried removing it and been automatically refused less that 3 seconds later, then re-opened the case and explained again and was auto- refused again 3 seconds later stating they will only remove it if it is a product review.

I’ve called seller central who say they can’t help or contact the feedback team on our behalf and it seems impossible to reopen the case as you just get sent round in a loop which does not allow you to contact anyone or take any further action.

This seems absolutely crazy. Can anyone please tell me if there is a way I can get in touch with a human being from Amazon who can actually help take this feedback down which is a review of someone else’s product.

Thanks a lot for any advice offered.

91 views
12 replies
00
Reply
user profile
Seller_QbDcM64el0I0B

Wont Remove Feedback for a Product Review of Someone Else's Product

Hi, we’ve been give a neutral feedback which a) is 100% a product review and more annoyingly b) is for someone else’s product.

We’ve tried removing it and been automatically refused less that 3 seconds later, then re-opened the case and explained again and was auto- refused again 3 seconds later stating they will only remove it if it is a product review.

I’ve called seller central who say they can’t help or contact the feedback team on our behalf and it seems impossible to reopen the case as you just get sent round in a loop which does not allow you to contact anyone or take any further action.

This seems absolutely crazy. Can anyone please tell me if there is a way I can get in touch with a human being from Amazon who can actually help take this feedback down which is a review of someone else’s product.

Thanks a lot for any advice offered.

00
91 views
12 replies
Reply
user profile

Wont Remove Feedback for a Product Review of Someone Else's Product

by Seller_QbDcM64el0I0B

Hi, we’ve been give a neutral feedback which a) is 100% a product review and more annoyingly b) is for someone else’s product.

We’ve tried removing it and been automatically refused less that 3 seconds later, then re-opened the case and explained again and was auto- refused again 3 seconds later stating they will only remove it if it is a product review.

I’ve called seller central who say they can’t help or contact the feedback team on our behalf and it seems impossible to reopen the case as you just get sent round in a loop which does not allow you to contact anyone or take any further action.

This seems absolutely crazy. Can anyone please tell me if there is a way I can get in touch with a human being from Amazon who can actually help take this feedback down which is a review of someone else’s product.

Thanks a lot for any advice offered.

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Seller_esvgLzKXw2YAl
In reply to: Seller_QbDcM64el0I0B’s post

In a word, NO.
Unless the feedback falls within the guidelines for removal, it won’t be removed.
All you can do is contact the customer and ask them nicely.

00
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Hi Neil, thanks for your reply.

But this is the point, it is 100% a product review…entirely, no mention of anything else than a product. A product that we do not even sell. It is quite clear that it is a full product review and for a product that is nothing to do with us.

Amazon say they will remove a feedback if…

  • The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s delivery service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget

Our request 100% fits this rule.
They have not even looked at the feedback or considered our request. Just an automated bot reply with a fake 3 second appeal process that is also not even looked at.

We’ve also just received this email from the Amazon associate we spoke to which ends in … * Please note that, the use of any means other than the Feedback Manager to request the removal of feedback—including the use of the Contact Us feature in Seller Central—is prohibited. If you continue to request feedback removal outside of Feedback Manager, it will result in the deactivation of your account."

So once again Amazon are not supporting us as sellers. They do not seem to give a damn about even their own rules and will not allow us to even contact them about an issue which they themselves have stipulated is a perfectly legitimate reason for removal of feedback.

Previously sellers were able to contact SS and ask if they could contact the feedback team on our behalf but it seems now they’ve even cut that option off, proving us sellers really do mean absolutely nothing to Amazon.

00
user profile
Seller_9JevIYqFVdd9N
In reply to: Seller_QbDcM64el0I0B’s post

Hello @Will.M,

As per the information provided I understand that you wanted to remove feedback for a Product Review.

If the feedback that you have received meets the above criteria, you can request removal using Feedback Manager. The steps to request removal of feedback are outlined in Request removal of a feedback. You can address customer’s issues by replying to their feedback, using Feedback Manager.

For further guidance on replying to their feedback, refer to Post a public reply.

If you are concerned about incorrect feedback that meets our criteria, you can request removal of the feedback by following the steps outlined below:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.

Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage of this feature will enable prospective customers to view your response to the feedback, which can potentially increase their trust in your business. Follow the steps outlined to post a public reply to specific feedback:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

Note the following guidelines when you post a public reply:

  • Do not provide any private information about yourself or the customer including personal information such as contact information (names, emails, phone numbers and addresses) or payment information.
  • Leaving a response will not have a numerical impact on your feedback score.
  • Once submitted, responses can be removed, but they cannot be changed.
  • Do not ask the customer questions or start a dialogue, because customers cannot respond to your public reply.
  • If the customer’s feedback is suppressed in the future, this response will also be suppressed.

Hope this helps.

Best,
Noah

00
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you for your understanding. Are we not Amazon customers? yet we are treated like …

10
user profile
Seller_jHENhYc6KThSC
In reply to: Seller_QbDcM64el0I0B’s post

Noah is being very helpful. Have you taken his advice and replied to the customer’s review?

We all know that Amazon’s customer service for sellers needs improvement - it’s just par for the course. We all stay because they have a market leading position.

But the advice to reply to the review is very good. Firstly, there’s a chance that the customer may see it and remove their error. If not, at least anyone seeing the neutral review will see that you responded to it. I’d suggest something with a sense of humour like “Looks like your reviews got mixed up! We’ve never sold this product? Any chance of a review of your review?”

Everyone will know that you’re being genuine

This will help until the neutral review is buried beneath all your 5* reviews in the future. x

00
user profile
Seller_tRuvBEHDedp4q
In reply to: Seller_QbDcM64el0I0B’s post

I had the exact same problem last week.

Feedback was completely a product review.

Like you I used Feedback Manager to request removal and literally seconds later I was told it was not eligible for removal. I got the reply so fast it was obvious a Bot reply with no one actually reading the feedback.

I therefore re-opened the case and quoted relevant Amazon policy. All I said was:

‘The entire feedback is a product review only therefore should be removed as per Amazon policy at https://sellercentral.amazon.co.uk/gp/help/G20231’

This did the trick. Later that day I was told the feedback had been removed but the customer would be contacted with the option to leave a seller review (so far they have not).

It may be worth trying.

10
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you everybody, every point you all make is very much appreciated and all the advice is taken in. The support you all give here is amazing, Amazon really needs to take a leaf out of your books and it is true, they are getting worse and worse and worse.

We’ve been selling on Amazon for years and have seen how their service to sellers has deteriorated to almost nothing in many different ways. I’ve noticed seller central is also becoming completely powerless to help many types of issue. I’ve found over the last couple of years on more and more occasions the advice given by seller central completely contradicts what Amazon actually do and much of the time is wrong or completely useless and we are left stranded on important issues and have no recourse.

This is only a minor issue, but another big pointer in the way things are going.

Unfortunately the case cannot be re-opened and have been told I can’t contact Amazon again for fear of deactivation as stated in their message.

We will be contacting the customer as we’ve had to in the past and then if that doesn’t work will reply to the feedback but next time I’ll be simply copying and pasting the regs statement I’ve learned here so thank you for that.

Have a great day everyone and thank you for all your help.

10
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user profile
Seller_esvgLzKXw2YAl
In reply to: Seller_QbDcM64el0I0B’s post

In a word, NO.
Unless the feedback falls within the guidelines for removal, it won’t be removed.
All you can do is contact the customer and ask them nicely.

00
user profile
Seller_esvgLzKXw2YAl
In reply to: Seller_QbDcM64el0I0B’s post

In a word, NO.
Unless the feedback falls within the guidelines for removal, it won’t be removed.
All you can do is contact the customer and ask them nicely.

00
Reply
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Hi Neil, thanks for your reply.

But this is the point, it is 100% a product review…entirely, no mention of anything else than a product. A product that we do not even sell. It is quite clear that it is a full product review and for a product that is nothing to do with us.

Amazon say they will remove a feedback if…

  • The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s delivery service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget

Our request 100% fits this rule.
They have not even looked at the feedback or considered our request. Just an automated bot reply with a fake 3 second appeal process that is also not even looked at.

We’ve also just received this email from the Amazon associate we spoke to which ends in … * Please note that, the use of any means other than the Feedback Manager to request the removal of feedback—including the use of the Contact Us feature in Seller Central—is prohibited. If you continue to request feedback removal outside of Feedback Manager, it will result in the deactivation of your account."

So once again Amazon are not supporting us as sellers. They do not seem to give a damn about even their own rules and will not allow us to even contact them about an issue which they themselves have stipulated is a perfectly legitimate reason for removal of feedback.

Previously sellers were able to contact SS and ask if they could contact the feedback team on our behalf but it seems now they’ve even cut that option off, proving us sellers really do mean absolutely nothing to Amazon.

00
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Hi Neil, thanks for your reply.

But this is the point, it is 100% a product review…entirely, no mention of anything else than a product. A product that we do not even sell. It is quite clear that it is a full product review and for a product that is nothing to do with us.

Amazon say they will remove a feedback if…

  • The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s delivery service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget

Our request 100% fits this rule.
They have not even looked at the feedback or considered our request. Just an automated bot reply with a fake 3 second appeal process that is also not even looked at.

We’ve also just received this email from the Amazon associate we spoke to which ends in … * Please note that, the use of any means other than the Feedback Manager to request the removal of feedback—including the use of the Contact Us feature in Seller Central—is prohibited. If you continue to request feedback removal outside of Feedback Manager, it will result in the deactivation of your account."

So once again Amazon are not supporting us as sellers. They do not seem to give a damn about even their own rules and will not allow us to even contact them about an issue which they themselves have stipulated is a perfectly legitimate reason for removal of feedback.

Previously sellers were able to contact SS and ask if they could contact the feedback team on our behalf but it seems now they’ve even cut that option off, proving us sellers really do mean absolutely nothing to Amazon.

00
Reply
user profile
Seller_9JevIYqFVdd9N
In reply to: Seller_QbDcM64el0I0B’s post

Hello @Will.M,

As per the information provided I understand that you wanted to remove feedback for a Product Review.

If the feedback that you have received meets the above criteria, you can request removal using Feedback Manager. The steps to request removal of feedback are outlined in Request removal of a feedback. You can address customer’s issues by replying to their feedback, using Feedback Manager.

For further guidance on replying to their feedback, refer to Post a public reply.

If you are concerned about incorrect feedback that meets our criteria, you can request removal of the feedback by following the steps outlined below:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.

Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage of this feature will enable prospective customers to view your response to the feedback, which can potentially increase their trust in your business. Follow the steps outlined to post a public reply to specific feedback:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

Note the following guidelines when you post a public reply:

  • Do not provide any private information about yourself or the customer including personal information such as contact information (names, emails, phone numbers and addresses) or payment information.
  • Leaving a response will not have a numerical impact on your feedback score.
  • Once submitted, responses can be removed, but they cannot be changed.
  • Do not ask the customer questions or start a dialogue, because customers cannot respond to your public reply.
  • If the customer’s feedback is suppressed in the future, this response will also be suppressed.

Hope this helps.

Best,
Noah

00
user profile
Seller_9JevIYqFVdd9N
In reply to: Seller_QbDcM64el0I0B’s post

Hello @Will.M,

As per the information provided I understand that you wanted to remove feedback for a Product Review.

If the feedback that you have received meets the above criteria, you can request removal using Feedback Manager. The steps to request removal of feedback are outlined in Request removal of a feedback. You can address customer’s issues by replying to their feedback, using Feedback Manager.

For further guidance on replying to their feedback, refer to Post a public reply.

If you are concerned about incorrect feedback that meets our criteria, you can request removal of the feedback by following the steps outlined below:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.

Under Feedback Manager, you can post a public reply under a specific feedback. Frequent usage of this feature will enable prospective customers to view your response to the feedback, which can potentially increase their trust in your business. Follow the steps outlined to post a public reply to specific feedback:

  1. Go to the Feedback Manager.

  2. In the Recent Feedback table, next to the Order ID, select Post a public reply under the Actions column.

Note the following guidelines when you post a public reply:

  • Do not provide any private information about yourself or the customer including personal information such as contact information (names, emails, phone numbers and addresses) or payment information.
  • Leaving a response will not have a numerical impact on your feedback score.
  • Once submitted, responses can be removed, but they cannot be changed.
  • Do not ask the customer questions or start a dialogue, because customers cannot respond to your public reply.
  • If the customer’s feedback is suppressed in the future, this response will also be suppressed.

Hope this helps.

Best,
Noah

00
Reply
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you for your understanding. Are we not Amazon customers? yet we are treated like …

10
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you for your understanding. Are we not Amazon customers? yet we are treated like …

10
Reply
user profile
Seller_jHENhYc6KThSC
In reply to: Seller_QbDcM64el0I0B’s post

Noah is being very helpful. Have you taken his advice and replied to the customer’s review?

We all know that Amazon’s customer service for sellers needs improvement - it’s just par for the course. We all stay because they have a market leading position.

But the advice to reply to the review is very good. Firstly, there’s a chance that the customer may see it and remove their error. If not, at least anyone seeing the neutral review will see that you responded to it. I’d suggest something with a sense of humour like “Looks like your reviews got mixed up! We’ve never sold this product? Any chance of a review of your review?”

Everyone will know that you’re being genuine

This will help until the neutral review is buried beneath all your 5* reviews in the future. x

00
user profile
Seller_jHENhYc6KThSC
In reply to: Seller_QbDcM64el0I0B’s post

Noah is being very helpful. Have you taken his advice and replied to the customer’s review?

We all know that Amazon’s customer service for sellers needs improvement - it’s just par for the course. We all stay because they have a market leading position.

But the advice to reply to the review is very good. Firstly, there’s a chance that the customer may see it and remove their error. If not, at least anyone seeing the neutral review will see that you responded to it. I’d suggest something with a sense of humour like “Looks like your reviews got mixed up! We’ve never sold this product? Any chance of a review of your review?”

Everyone will know that you’re being genuine

This will help until the neutral review is buried beneath all your 5* reviews in the future. x

00
Reply
user profile
Seller_tRuvBEHDedp4q
In reply to: Seller_QbDcM64el0I0B’s post

I had the exact same problem last week.

Feedback was completely a product review.

Like you I used Feedback Manager to request removal and literally seconds later I was told it was not eligible for removal. I got the reply so fast it was obvious a Bot reply with no one actually reading the feedback.

I therefore re-opened the case and quoted relevant Amazon policy. All I said was:

‘The entire feedback is a product review only therefore should be removed as per Amazon policy at https://sellercentral.amazon.co.uk/gp/help/G20231’

This did the trick. Later that day I was told the feedback had been removed but the customer would be contacted with the option to leave a seller review (so far they have not).

It may be worth trying.

10
user profile
Seller_tRuvBEHDedp4q
In reply to: Seller_QbDcM64el0I0B’s post

I had the exact same problem last week.

Feedback was completely a product review.

Like you I used Feedback Manager to request removal and literally seconds later I was told it was not eligible for removal. I got the reply so fast it was obvious a Bot reply with no one actually reading the feedback.

I therefore re-opened the case and quoted relevant Amazon policy. All I said was:

‘The entire feedback is a product review only therefore should be removed as per Amazon policy at https://sellercentral.amazon.co.uk/gp/help/G20231’

This did the trick. Later that day I was told the feedback had been removed but the customer would be contacted with the option to leave a seller review (so far they have not).

It may be worth trying.

10
Reply
user profile
Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you everybody, every point you all make is very much appreciated and all the advice is taken in. The support you all give here is amazing, Amazon really needs to take a leaf out of your books and it is true, they are getting worse and worse and worse.

We’ve been selling on Amazon for years and have seen how their service to sellers has deteriorated to almost nothing in many different ways. I’ve noticed seller central is also becoming completely powerless to help many types of issue. I’ve found over the last couple of years on more and more occasions the advice given by seller central completely contradicts what Amazon actually do and much of the time is wrong or completely useless and we are left stranded on important issues and have no recourse.

This is only a minor issue, but another big pointer in the way things are going.

Unfortunately the case cannot be re-opened and have been told I can’t contact Amazon again for fear of deactivation as stated in their message.

We will be contacting the customer as we’ve had to in the past and then if that doesn’t work will reply to the feedback but next time I’ll be simply copying and pasting the regs statement I’ve learned here so thank you for that.

Have a great day everyone and thank you for all your help.

10
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Seller_QbDcM64el0I0B
In reply to: Seller_QbDcM64el0I0B’s post

Thank you everybody, every point you all make is very much appreciated and all the advice is taken in. The support you all give here is amazing, Amazon really needs to take a leaf out of your books and it is true, they are getting worse and worse and worse.

We’ve been selling on Amazon for years and have seen how their service to sellers has deteriorated to almost nothing in many different ways. I’ve noticed seller central is also becoming completely powerless to help many types of issue. I’ve found over the last couple of years on more and more occasions the advice given by seller central completely contradicts what Amazon actually do and much of the time is wrong or completely useless and we are left stranded on important issues and have no recourse.

This is only a minor issue, but another big pointer in the way things are going.

Unfortunately the case cannot be re-opened and have been told I can’t contact Amazon again for fear of deactivation as stated in their message.

We will be contacting the customer as we’ve had to in the past and then if that doesn’t work will reply to the feedback but next time I’ll be simply copying and pasting the regs statement I’ve learned here so thank you for that.

Have a great day everyone and thank you for all your help.

10
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