Lost Buy box Featured Offer As Pretty Low Competitive Price
Buy Box has been repeatedly missing, and the competitive price identified to me is very low. Can you completely solve this problem for me? I have been experiencing this problem repeatedly since April 24th, and within a few hours of returning, the buy box has disappeared. The buy box has been lost for more than half a month, and my listing sales are 0. My ranking has dropped from the best seller, which has caused me huge losses. I have sought help from Amazon multiple times, but the Amazon team has not completely solved this problem for me. Moreover, my competitive quote price is identified as very low, and Amazon cannot answer for me. Competitive prices are not as high as my shipping and commission, which makes us sellers survive? I am speaking here in the hope that the issue of repeatedly losing buy box can be resolved. This is my case: 12335560942
@Spencer_Amazon @Ezra_Amazon @JiAlex_Amazon @Ezra_Amazon Please Help Me ！！！！！
Lost Buy box Featured Offer As Pretty Low Competitive Price
Buy Box has been repeatedly missing, and the competitive price identified to me is very low. Can you completely solve this problem for me? I have been experiencing this problem repeatedly since April 24th, and within a few hours of returning, the buy box has disappeared. The buy box has been lost for more than half a month, and my listing sales are 0. My ranking has dropped from the best seller, which has caused me huge losses. I have sought help from Amazon multiple times, but the Amazon team has not completely solved this problem for me. Moreover, my competitive quote price is identified as very low, and Amazon cannot answer for me. Competitive prices are not as high as my shipping and commission, which makes us sellers survive? I am speaking here in the hope that the issue of repeatedly losing buy box can be resolved. This is my case: 12335560942
@Spencer_Amazon @Ezra_Amazon @JiAlex_Amazon @Ezra_Amazon Please Help Me ！！！！！
5 replies
Amyy_Amazon
Hu @Seller_bML335aQWEc59,
Thanks for reaching out.
The pattern you're describing - regaining the Featured Offer and then losing it again within hours - typically points to one of a few things. When multiple sellers have offers with similar overall value (comparable pricing and delivery speed), the Featured Offer can rotate among the top competing offers rather than staying with one seller consistently. This means even if your offer qualifies, it may not hold the position exclusively.
A few things worth reviewing on your end:
- Check your fulfillment method - FBA offers generally have a stronger advantage in Featured Offer selection due to faster, more reliable delivery promises.
- Review your pricing strategy relative to competitors.
- Ensure your account health metrics (ODR, cancellation rate, late shipment) are all in good standing, as these factor into eligibility.
I do want to be transparent - the Featured Offer selection process is dynamic and automated, and there isn't a manual override that can guarantee you hold it consistently. However, improving the factors above gives your offer the strongest possible position.
Also, as per the case ID, I see that the Seller support team is reviewing the issue internally. Would suggest you monitor the case log and email for more details.
Do refer Becoming the Featured Offer for more details.
Hope this helps clarify things.
Regards,
-Amyy
