Urgently need help!
Has anyone here had any problems with a "This page isn't working" message on seller central? Earlier, i went to transfer my account from sole trader to an LTD company and it showed the first page...but then crashed and now just gives me that message. I can't access any of the pages on there now. Cant change charge method, can't access the "Help" bit. I've contacted the main amazon site support, but they're saying to wait 24 hours. I have no faith this will be fixed. It also keeops telling me
" Invalid Charge Method
You must update your existing credit card information or add a new credit card to regain full access to this seller account.
View Charge Method"
I click to view the charge method... "This page isn't working"
I'm so defeated. I've just set everything up, paid for the account, business bank account everything... please someone help me.
It would be MUCH appreciated
Urgently need help!
Has anyone here had any problems with a "This page isn't working" message on seller central? Earlier, i went to transfer my account from sole trader to an LTD company and it showed the first page...but then crashed and now just gives me that message. I can't access any of the pages on there now. Cant change charge method, can't access the "Help" bit. I've contacted the main amazon site support, but they're saying to wait 24 hours. I have no faith this will be fixed. It also keeops telling me
" Invalid Charge Method
You must update your existing credit card information or add a new credit card to regain full access to this seller account.
View Charge Method"
I click to view the charge method... "This page isn't working"
I'm so defeated. I've just set everything up, paid for the account, business bank account everything... please someone help me.
It would be MUCH appreciated
6 replies
Julia_Amzn
Hello @Seller_uofiTc5X2jFLD, thank you for reaching out. Are you able to reach out to the KYC Team from the Help option in the upper right corner?
Kind regards,
Julia.
Seller_uofiTc5X2jFLD
Hi, I'm not able to use the Help option as it says "This page isn't working". I'm losing money everyday from this and I haven't been able to get it fixed for a week. I've contacted amazon multiple times
Julia_Amzn
Hello @Seller_uofiTc5X2jFLD, thank you for your response. I will address your case and keep you updated on the progress.
Julia_Amzn
@Seller_uofiTc5X2jFLD, could you confirm if the Invalid Charge Method issue still persists?
Seller_ZxbWnLNr8xE7S
i have the same exact issue and it's hard to find help
