Cannot get a call back from amazon support
Hi,
I recently opened a selling account and my account has been deactivated due to not providing a utility
bill letter
The issue I have is that for my LTD company, I use a virtual address so I wont be able to provide this,
What I have done is submitted my own personal utility bill yet it is getting rejected
Im trying to resolve this issue by requesting a call back from "account health" team, but when I do so, im getting a error message stating "internal error,please try again"
i've tried numerous times yet still coming across the same issue(please see the screen shots)
Can someone advise on what I should do? I've tried to email Amazon support central yet im not getting a reply
Thank you
Cannot get a call back from amazon support
Hi,
I recently opened a selling account and my account has been deactivated due to not providing a utility
bill letter
The issue I have is that for my LTD company, I use a virtual address so I wont be able to provide this,
What I have done is submitted my own personal utility bill yet it is getting rejected
Im trying to resolve this issue by requesting a call back from "account health" team, but when I do so, im getting a error message stating "internal error,please try again"
i've tried numerous times yet still coming across the same issue(please see the screen shots)
Can someone advise on what I should do? I've tried to email Amazon support central yet im not getting a reply
Thank you
7 replies
Seller_k2X0L9mVRT0pW
Are you sure that they have asked for a BUSINESS utility bill? Its usually a business UTR they ask for and a utility bill for your residential address.
Ash_AMZ
Hello @Seller_uzm1ba73FIth0,
Ash here to assist. First of all, I would like to apologize for the delay on our response.
It has been understood that you need help with your account reactivation.
At this time your selling privileges are active, and there is no action required of you.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
