Account Suspended - Amazon not answering my appeal
Hi, it’s been a year now that I am trying to get some help with my appeal but no luck.
Can you please advise what other actions I can take to get someone to review my appeal and let me know what else is required?
I am happy to provide any information/ evidence necessary to resolve this issue.
Thanks
Konstantina
Account Suspended - Amazon not answering my appeal
Hi, it’s been a year now that I am trying to get some help with my appeal but no luck.
Can you please advise what other actions I can take to get someone to review my appeal and let me know what else is required?
I am happy to provide any information/ evidence necessary to resolve this issue.
Thanks
Konstantina
23 replies
Seller_dFwmKAcTVWKRf
Sure, didn’t want to overload information from the beginning.
Please see below the email I receive from Amazon:
"Hello,
Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account Am*****st which was enforced for violating one of our policies. As a result, you may no longer use the Odlav Selling account to sell on Amazon.co.uk.
How do I reactivate my account?
In order to reactivate this Selling account, Odlav please follow the below steps:
-
You must first reactivate the account associated with Am*****st by submitting an appeal. Please follow the instructions in the communication received for that account.
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Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Odlav by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Am*st ?
If you believe you do not own the other account, please follow the below steps:
-
If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
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If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
https://www.amazon.co.uk"
Seller_dFwmKAcTVWKRf
To give you some more background info, that account no longer exists and I don’t have access. So there is no way for me to reactivate that account. I have submitted evidence that the account no longer exists but keep getting the same standard response back.
Seller_dFwmKAcTVWKRf
Hey, just following up to see if anyone has any idea reg. the suspension email I received?
Really keen to get this sorted so appreciate any help/advice you guys might have.
thanks
Seller_zSgC5zKFELg5A
Hello @Odlav,
Thank you for reaching out to us!
We understand that you have concern about your account which has been deactivated due to relation with different account as per the screen shot attached above.
We would suggest you to provide the information according to the performance notification you received.
Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement.
Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
Regards,
Nehal
Seller_Z3v8MAJUllpay
Having similar issue, Account suspended due to verification issues. Amazon are discriminating our business due to being Employee owned! Have been going back and forth for at least 6 months. Will now be reporting it to Department of Business.
