Although I am the official owner of the trademark, my brand does not appear in the brand registry dashboard. I have opened dozens of case logs over the last 4 month, but I always receive the same response: That only the registered owner can take actions, --I am the registered owner-- of the trademark, and I am unable to resolve this situation. I have submitted prove of ownership, but nothing helps.

When registering the brand, I worked with an external consultant. It is possible that a mistake was made during the process, and that the brand was verified under the consultant's email or name instead of mine.

This issue has now persisted for several months and is preventing me from launching my brand. I kindly ask that someone from Amazon Brand Registry or the escalation team review my case or provide guidance on how to reclaim or reassign brand ownership correctly.