Identity Verification Failed - Without even submitting anything through the video call?
I am in absolute disbelief at what's going on right now. We have been selling on Amazon (started on different marketplace) over 4 years back.
On June 26th, all of a sudden we received a notification saying the documents we submitted over video call wasn't enough and hence the account is deactivated.
Except, WE NEVER HAD SUCH A CALL! We have never submitted anything via the virtual video call!
This is absolutely ridiculous and unfair and unjust. The worse of all? It has impacted our accounts on other marketplace and Amazon has blocked our accounts there as well! All but 1 account.
I am at a complete loss of words. I've begged and pleaded trying to make them understand that this is some sort of a mistake, I have never had any such video call to submit anything and they just don't believe me when I tell them!
Can any of the moderator for godsakkes please help!? This has been causing my health to deteriorate. I'm in absolute disbelief at what's happening. I am happy to submit WHATEVER it is that you need to show that my account is a LEGIT account. I have been in this business for over 37 years! WHATEVER you need, I WILL SUBMIT IT. At this point, I am willing to book a flight ticket for someone from your verification team to come visit me in my house to physically verify me if that's needed! But for heavensake STOP PLAYING AROUND WITH PEOPLE's LIVELIHOOD. PLEASE !
Identity Verification Failed - Without even submitting anything through the video call?
I am in absolute disbelief at what's going on right now. We have been selling on Amazon (started on different marketplace) over 4 years back.
On June 26th, all of a sudden we received a notification saying the documents we submitted over video call wasn't enough and hence the account is deactivated.
Except, WE NEVER HAD SUCH A CALL! We have never submitted anything via the virtual video call!
This is absolutely ridiculous and unfair and unjust. The worse of all? It has impacted our accounts on other marketplace and Amazon has blocked our accounts there as well! All but 1 account.
I am at a complete loss of words. I've begged and pleaded trying to make them understand that this is some sort of a mistake, I have never had any such video call to submit anything and they just don't believe me when I tell them!
Can any of the moderator for godsakkes please help!? This has been causing my health to deteriorate. I'm in absolute disbelief at what's happening. I am happy to submit WHATEVER it is that you need to show that my account is a LEGIT account. I have been in this business for over 37 years! WHATEVER you need, I WILL SUBMIT IT. At this point, I am willing to book a flight ticket for someone from your verification team to come visit me in my house to physically verify me if that's needed! But for heavensake STOP PLAYING AROUND WITH PEOPLE's LIVELIHOOD. PLEASE !
0 replies
Seller_av1dafzkvUaBC
Can the mods please help? All but one marketplace accounts are deactivated. Someone for heavensakke's help me. My anxiety is through the roof. How in the world is it fair to be deactivating my account for absolutely no fault of mine!? In-spite of it all, I am still willing to go to whatever length is required to verify my identity. I can provide whatever identity you want.
@Simon_Amazon@Abella_AMZ@Spencer_Amazon@Sarah_Amzn@Ezra_Amazon@Sakura_Amazon_
Sarah_Amzn
Hello @Seller_UIPM2CioVmWkS,
have you tired to reach out to Seller Support?
If yes, could you please share the Case ID?
Kind regards,
Sarah.
