UPS want to charge for collecting FBA collection
Prepared a FBA shipment & printed off UPS shipping label. When arranging collection UPS advise additional charge apply.
We had this once before, some time ago, & if I remember rightly, the work around was to enter an old valid tracking number on UPS when arranging collection.
Can any body confirm this & is anyone else having this problem?
UPS want to charge for collecting FBA collection
Prepared a FBA shipment & printed off UPS shipping label. When arranging collection UPS advise additional charge apply.
We had this once before, some time ago, & if I remember rightly, the work around was to enter an old valid tracking number on UPS when arranging collection.
Can any body confirm this & is anyone else having this problem?
0 replies
Seller_f5cnodyVjLD4S
Hi,
That would explain what is happening on the thread below, although the sellers there are saying that it is UPS that are re-using tracking numbers and not themselves.
Seller_4sL4COB3CN00X
Just booked todays UPS with a tracking number from yesterdays inbound for the free collection. Thanks for the tip.
Seller_Yja9oH7DLHk2I
I will start doing that again. I had forgotten about that tip.
Has anyone ever been charged the £2?
Seller_aPJvmPpiiXKtU
I’ve just seen £2.40 charge appear on the UPS site for collection of 5 cartons. I’ve never seen this before.
I tried the above work around and yes, it then shows £0 collection charge.
So is there a glitch, or has there been a policy change?
Seller_aPJvmPpiiXKtU
Interesting -
so this format of tracking number attracts a collection charge - 1Z15F90868…
and this one is free collection - 1Z59A99468…
So are you saying you can bung any historic valid tracking number into UPS, as long as it starts 1Z59 and the collection will be fine and free?
thanks
Seller_onQp3z9MnbGnW
Void the shipping charges on the prepare shipment page.
Calculate the shipping and accept.
Print out new labels which will have new tracking numbers.
Test the numbers in UPS before attaching to your boxes.
This worked. Got new tracking numbers which ups accepted as no charge.
Seller_QmFgJWmrP8V1Z
I am having the same problem. UPS is chargins £2.40 only for collection of one box weighing 15kg.
Seller_qzZOZZ6dIjGZw
I tried calling. If you give them the 15F number on the phone they try to charge you even more than doing it online!!
I just went back to an old shipment and picked a number with 59 in it… Seems to have worked.
Spoke to seller support who as usual didn’t understand anything and wanted a screenshot of the shipment page …aggggghhhhh
Seller_3jdJ68m8NLjf8
Can everyone with this issue please advise seller support, they aren’t doing anything but teaching me how to suck eggs!
