"This Barcode is Linked to more than one ASIN" Error message and Amazons lack of knowledge/care/and ...
Amazon merged two of my products due to some shared similarities (without our knowledge) and removed one of the ASINs. Now, when trying to send a shipment to Amazon, we get an error message stating: "This manufacturer barcode is linked to more than one ASIN."
After one week of calling and emailing Amazon's seller support, I have been met with frustrating responses. One agent says we have un-merged the ASINs the other comes and says we cannot un-merge, its not possible. The final answer provided was simply, "we do not know and we can't do anything."
My experience with the seller support over the past few months have have been very frustrating - Amazon's customer service has significantly deteriorated compared to previous years.
If anyone has experienced a similar error or has any insights or suggestions on how to address this issue, I would greatly appreciate your input. Thank you!
"This Barcode is Linked to more than one ASIN" Error message and Amazons lack of knowledge/care/and ...
Amazon merged two of my products due to some shared similarities (without our knowledge) and removed one of the ASINs. Now, when trying to send a shipment to Amazon, we get an error message stating: "This manufacturer barcode is linked to more than one ASIN."
After one week of calling and emailing Amazon's seller support, I have been met with frustrating responses. One agent says we have un-merged the ASINs the other comes and says we cannot un-merge, its not possible. The final answer provided was simply, "we do not know and we can't do anything."
My experience with the seller support over the past few months have have been very frustrating - Amazon's customer service has significantly deteriorated compared to previous years.
If anyone has experienced a similar error or has any insights or suggestions on how to address this issue, I would greatly appreciate your input. Thank you!
16 replies
Seller_7LrAV0m5llaI7
This is a very simple issue to address. It seems like it was comingled before, but now that the barcode is linked to two ASINs, you have to label it with a X01******* FNSKU.
Simply just "add another condition" and create another separate SKU for your FBA item and Amazon will allow you to ship the new SKU in as long as you put a FNSKU label on the product.
Lucre_Amzn
Hi @Seller_AD3bUD1zoYpLn
Thank you for reaching out in Amazon forums, this is Lucre, and I'm happy to assist.
I’m sorry to know you had this experience with our seller support team, this is definitely not what we want you to have when contacting us.
I see @Seller_7LrAV0m5llaI7gave very accurate advice that can help you figure this out. Could you confirm if this worked?
If not, please let me know in this thread, so I can further assist you.
I'll look forward to hearing from you.
Regards,
Lucre_Amazon
Seller_7LrAV0m5llaI7
No, that is only if you pay them to label the items (and I highly recommend you don't get Amazon to label anything since they usually screw up) If you label the items yourself, you do not incur the fee.
Seller_7LrAV0m5llaI7
You can have the manufacturer print the label on your packaging going forward
