Not Authorized” Access Error – Need Urgent Help
Hi Sellers and Amazon Support,
I’m encountering a serious issue when trying to access my Amazon Seller Central account. Every time I log in, I receive the following message:
Not Authorized – You do not have access to merchant A39Q5DAXTC117G. Please pick a different merchant or marketplace.”
🛑 I’m completely locked out of my seller account and cannot manage any listings, orders, or account settings.
🕒 This started on June 15, 2025, and I’ve tried the following:
Switching accounts
Clearing browser cache
Trying multiple devices and browsers
Nothing has worked so far.
Has anyone else experienced this issue?
I need urgent help or guidance on how to fix or escalate this. If this is a system bug or linked to a suspension or permission change, please advise the proper steps.
Thank you in advance
Not Authorized” Access Error – Need Urgent Help
Hi Sellers and Amazon Support,
I’m encountering a serious issue when trying to access my Amazon Seller Central account. Every time I log in, I receive the following message:
Not Authorized – You do not have access to merchant A39Q5DAXTC117G. Please pick a different merchant or marketplace.”
🛑 I’m completely locked out of my seller account and cannot manage any listings, orders, or account settings.
🕒 This started on June 15, 2025, and I’ve tried the following:
Switching accounts
Clearing browser cache
Trying multiple devices and browsers
Nothing has worked so far.
Has anyone else experienced this issue?
I need urgent help or guidance on how to fix or escalate this. If this is a system bug or linked to a suspension or permission change, please advise the proper steps.
Thank you in advance
1 reply
Christine_Amazon
Hello @Seller_JxePZIaCUuGfR
Christine here from Amazon Forums.
I was checking, and I do see this merchant token you shared is for a North American account.
I would recommend you to post this issue in the USA forums in order to get the correct audience and for the correct team of moderators to see your post and be able to further assist you.
Christine.
