Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_NbVRNVFKqcciN

VTR exemptions (cross-border) - 'letter' method

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

  • Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
  • Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
  • Digital products such as audio books.
  • Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

7 views
2 replies
Tags:Account Health
00
Reply
user profile
Seller_NbVRNVFKqcciN

VTR exemptions (cross-border) - 'letter' method

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

  • Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
  • Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
  • Digital products such as audio books.
  • Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

Tags:Account Health
00
7 views
2 replies
Reply
2 replies
user profile
Seller_ZQyopdiwkUHOZ

What are you actually shipping?

I didn't realise DHL had letter post services.

00
user profile
Seller_Vf10jieAEG9f1

There are other threads on this matter and nobody has an answer, including Amazon. We've been trying to resolve this ourselves for months.

00
Follow this discussion to be notified of new activity
user profile
Seller_NbVRNVFKqcciN

VTR exemptions (cross-border) - 'letter' method

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

  • Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
  • Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
  • Digital products such as audio books.
  • Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

7 views
2 replies
Tags:Account Health
00
Reply
user profile
Seller_NbVRNVFKqcciN

VTR exemptions (cross-border) - 'letter' method

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

  • Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
  • Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
  • Digital products such as audio books.
  • Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

Tags:Account Health
00
7 views
2 replies
Reply
user profile

VTR exemptions (cross-border) - 'letter' method

by Seller_NbVRNVFKqcciN

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

  • Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
  • Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
  • Digital products such as audio books.
  • Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

Tags:Account Health
00
7 views
2 replies
Reply
2 replies
2 replies
Quick filters
Sort by
user profile
Seller_ZQyopdiwkUHOZ

What are you actually shipping?

I didn't realise DHL had letter post services.

00
user profile
Seller_Vf10jieAEG9f1

There are other threads on this matter and nobody has an answer, including Amazon. We've been trying to resolve this ourselves for months.

00
Follow this discussion to be notified of new activity
user profile
Seller_ZQyopdiwkUHOZ

What are you actually shipping?

I didn't realise DHL had letter post services.

00
user profile
Seller_ZQyopdiwkUHOZ

What are you actually shipping?

I didn't realise DHL had letter post services.

00
Reply
user profile
Seller_Vf10jieAEG9f1

There are other threads on this matter and nobody has an answer, including Amazon. We've been trying to resolve this ourselves for months.

00
user profile
Seller_Vf10jieAEG9f1

There are other threads on this matter and nobody has an answer, including Amazon. We've been trying to resolve this ourselves for months.

00
Reply
Follow this discussion to be notified of new activity