A-Z ODR Still Affected When Using Buy Shipping
Hi, please can a mod help me again with the following order?
205-6606676-6105905
The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.
@Julia_Amzn @Simon_Amazon @Maja_Amazon
A-Z ODR Still Affected When Using Buy Shipping
Hi, please can a mod help me again with the following order?
205-6606676-6105905
The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.
@Julia_Amzn @Simon_Amazon @Maja_Amazon
3 replies
Sarah_Amzn
Hello @Seller_lx3tBQ67kUzc8,
I'm Sarah with Amazon.
ODR impact should have been removed.
Can you please check and confirm?
Kind regards,
Sarah.
