Trademark Misuse: So now if a brand uses an English word, you can no longer use that word at ALL?
It's silly season at Amazon again...
Appeal sent
You have removed the following: ASIN: B00NLBLMUC which is a Maypole 48mm Caravan Wider Jockey Wheel - up to 150kg Noseweight
The reason given is Trademark Misuse of the word "Jockey". Whilst Jockey may well be a trademarked BRAND NAME it is also a valid word listed in the dictionary. A "Jockey Wheel" is a correct term for this product and in no way claims to be affiliated with the Brand "Jockey", and any intelligent person could not confuse a supporting wheel for a caravan, with a pair of knickers!
The term "Jockey Wheel" can be reviewed on the Wikipedia page with the title "Jockey Wheel" where you can see the definition:
"a (frequently) retractable, smaller, height-adjustable wheel located on the front of a trailer or caravan for the low-speed manoeuvring or manual steering of said trailer-based unit when decoupled from the powered vehicle to which it was attached." describing this removed product
I know I'm just shouting into the void here and nobody at Amazon will give a stuff
Trademark Misuse: So now if a brand uses an English word, you can no longer use that word at ALL?
It's silly season at Amazon again...
Appeal sent
You have removed the following: ASIN: B00NLBLMUC which is a Maypole 48mm Caravan Wider Jockey Wheel - up to 150kg Noseweight
The reason given is Trademark Misuse of the word "Jockey". Whilst Jockey may well be a trademarked BRAND NAME it is also a valid word listed in the dictionary. A "Jockey Wheel" is a correct term for this product and in no way claims to be affiliated with the Brand "Jockey", and any intelligent person could not confuse a supporting wheel for a caravan, with a pair of knickers!
The term "Jockey Wheel" can be reviewed on the Wikipedia page with the title "Jockey Wheel" where you can see the definition:
"a (frequently) retractable, smaller, height-adjustable wheel located on the front of a trailer or caravan for the low-speed manoeuvring or manual steering of said trailer-based unit when decoupled from the powered vehicle to which it was attached." describing this removed product
I know I'm just shouting into the void here and nobody at Amazon will give a stuff
20 replies
Seller_KlbXZHzQGSDZv
Julia at amazon was looking for examples like this best i can offer would be Jockey-Wheel
Seller_iUcF35YSDwxDs
I had this when I had the word arsenal in my listing.. "I deal to add to your cleaning arsenal"
They were saying I was using the Arsenal F.C. trademark (Which is Arsenal F.C. not arsenal)
It took me a few phone calls before I got hold of someone who spoke English as their first language (I think they were based in Dublin?), who understood the problem and managed to get it corrected.
She explained that their AI scans and picks things up, and once it's flagged, it has to undergo a manual review. I took this to say the review isn't done by someone who speaks English as a first language, and no doubt has to review X amount of them an hour to hit targets.
Seller_0dRmnrqHjhFKd
It's frustrating; I had a similar experience with a word that isn't English but is used here... I have a variation called "Aloha" (it means hello/goodbye in Hawaiian) - I found out that this was a brand when my whole listing became branded under "Aloha".
Seller support did help me, but because of this, I can no longer edit my generic parent listing as it says "I was not the one who made it". I think the only way I can do this would be to delete the parent and re-list under the same ASIN... I'm very worried about doing this because I don't want to lose years of feedback.
Seller_dKD6Hgh85NK0l
Good Luck. I had a Haynes manual for a Volkswagen Jetta shut for trademark infringement ( Volkswagen ) . I explained to some one ( a human via email ) that it's hard to list a car manual without mention of the make - general tetchy exchange ending with me saying " do you know what a Haynes manual is?" and getting the answer "No but I know what Amazon's policies are".
Seller_b9MrFBNNbO3p0
Had Camper Vans removed for VANS (shoes) trademark infringement. Opened case and was told we need letter of authorisation from VANS to sell a Camper Vans calendar!
Sadly one of many stupid AI removals that each case is met with the 'letter of authorisation from Trademark owner' response
Hopefully wont need a letter from Apple for our Apple Peeler at £3.99
Seller_EkGoiphKgUnUI
Recent post by an Amazon mod mentioned "FAIR USE OF TRADEMARK"
Seller_QgnlRdJJaJLON
We have had the same thing for a tie with Horse and Jockey.
It is beyond belief how silly they are - why can't Amazon use common sense - is it because there are no real people in Seller Support ??
@Sarah_Amzn
Sarah_Amzn
Hello @Seller_DtCmrKGDOhXgr,
I'm Sarah with Amazon.
My colleague @Julia_Amznis currently gathering examples and collaborating with the partner team to address this system bug.
Meanwhile, have you opened a case with Seller Support about this issue? If yes, can you share it with me so I can escalate it further?
Kind regards,
Sarah.
Seller_KQwXr5kY5oIPO
Amazon AI
Stands for Artificial Incompetence and i swear Amazon have either programmed or bought the dumbest version in existence.
Seller_YpLtxIbsYGqK7
This was in the US market, but I recently had several products flagged for using the word "durable" because there is a brand name "Durable." I went back and forth quite a bit with Seller Support, mostly because the whole situation was ridiculous. In the end I had to pull out the thesaurus so as to not infringe on the word "durable." I think it might have been because I used the word at the beginning of a sentence, so I capitalized it. At this rate, the whole language will be considered trademarked by Amazon.
