Amazon does not protect sellers at all
A customer bought a product and found a cheaper price elsewhere, so he said our product was not good and wanted to return it. What's even more ridiculous is that the customer made a claim because they didn't receive the package, and Amazon agreed. It's simply helpless. We are not unwilling to return the goods. Customers no longer reply to our messages after receiving refunds. We have lost our products, our store is at risk, and unfortunately, as sellers, we have no problem at all. Amazon does not protect sellers at all.
Amazon does not protect sellers at all
A customer bought a product and found a cheaper price elsewhere, so he said our product was not good and wanted to return it. What's even more ridiculous is that the customer made a claim because they didn't receive the package, and Amazon agreed. It's simply helpless. We are not unwilling to return the goods. Customers no longer reply to our messages after receiving refunds. We have lost our products, our store is at risk, and unfortunately, as sellers, we have no problem at all. Amazon does not protect sellers at all.
23 replies
Seller_ZVAz3d5lZuGid
"he said our product was not good and wanted to return it. What's even more ridiculous is that the customer made a claim because they didn't receive the package, and Amazon agreed. "
This is where the whole thing is ridiculous - how can they return an item they did not receive !!!!
Seller_S3aHFfAjpTNul
This is just one of so many ways that Amazon try to make life impossible for their sellers, and it is quite intentional. If you sell new goods that are widely available they will simply undercut you - and possibly put you out of business. If they find it too difficult to do that their armoury of weapons against sellers is formidable, and they will certainly use it against you in one way or another. This is the unstated point of all their policies - absolute control, whilst maximising their own profit and/or turnover, at the same time as promoting themselves ceaselessly as caring and progressive. All sellers know better !
Seller_29AF2b8VJNr8z
I had a customer say that packages always get stolen from their designated “safe place”! Why do they still have it as a safe place then?
Seller_BZtrHUhneFeUl
Welcome to Amazon, where customer complaints are our top priority and sellers' concerns are just an afterthought. Here, it's easier to please a dishonest customer than to support the hardworking sellers who keep our marketplace running. Enjoy your shopping experience
Seller_CDQqi5W30PhSd
I am only part of the amazon machine because I have stock to clear. There is no method to challenge any customer returns or feedback, the seller 'help' is just a waste of time and infuriating. One example of this was I sold christmas decorations, sold at the beginning of December to a customer who then returned them at the end of december! Challenged the return for obvious reasons with no joy. I know that for customers it is a no brainer, thats why they do so well, unfortunately the sellers pay for it. The only answer is for all us sellers to leave, just let amazon sell there own stuff.
Seller_AJxxLujbGDqaW
I am sorry to say but you need to take the good with the bad and these things happen, you need to ensure that your business model can cope with these instances and build it into your margin.
Bricks and mortar sellers have to make a wastage allowance for theft and breakages and it can be as high as 3% of turnover, so as an online seller you have neither of these, so your 3% should be to allow for things that you cannot change and you just have to accept.
Amazon are generally fair and if it falls within policy then they will be on your side.
Seller_ZOZTdubuqFBLp
I am not really sure why Amazon accepted the claim....was the refund shown as ggoods did not arrive or return because lower price found? Either way the seller has some protection.
If the refund is because the a lower price was found then its a Safe-T claim for goods refunded not returned
If the refund is for goods not received then it is Safe-T claim with proof of delivery.
in either case Amazon should ( all things being equal) uphold your claim.
Forget the buyer answering you mails never going to happen once the refund has been made to them. Sadly that is the world we live in.
Seller_gCOLHdVnXMMHq
Unfortunately, I have recently been very disappointed with Amazon's attitude. Within a dozen or so days, Amazon took my money from my account. 2 orders. The first situation was because the customer ordered the wrong size of splashback and asked Amazon to arrange the return of the package. As a seller, I replied that the customer could return the item and place a new order for the correct size of the splashback. Amazon returned the money to the customer. As a seller, I was left without a returned item and the money was taken from my account. Amazon found that I, as a seller, was at fault in this matter.Second situation. the customer said he didn't receive my package. Even though the DPD courier tracking shows a photo of the open door of the customer's house and a person receiving the parcel. Amazon said it would give the customer the money and rob me.
The general conclusion is that Amazon treats its sellers increasingly worse and does not care about them, even though they fulfill their obligations. However, the customer can lie, misappropriate the item and Amazon will take your money to return it to the customer. This is sad.
Seller_9vIy0m25XaQc0
I had a proof of delivery where the courier suppled a photo chest down of the recipient in her door way hand on the parcel with her daughter stood next to her. Even this was not good enough evidence.
Painful as it is on your ratings, where there is doubt i always fight an AtoZ.
It is what it is you cannot change it so don't let it consume you, move on and focus on your good customers.
Seller_QMUDM0CqDMeR5
I've just had a similar situation
a buyer purchased on 28-Jul-2024 23:57 GMT and I shipped on the 29th
the item was delivered Aug 3 at 11:46.
on 18 aug the buyer claimed he didnt receive the item by the estimated delivery day of 10aug. I replied declining the full refund and attached proof the package arrived 2 weeks earlier with gps proof and photo of customer literally receiving package dront door open and all from Evri.
on the 19th I get another request from amazon customer service team stating buyer wants refund for lost item (no return requested). I declined again showing the proof and how item was delivered over 2 week earlier.
Today on Aug 26 at 10;43;42BST I get a sad surprise that the item has been auto authorised for a return with reason "Item defective or doesn't work". - So 28 days after order was placed, and 25 days after customer has had the item, they claim it no longer works whilst also claiming it never arrived???
Somehow also on Aug 26 at 10;43;42BST, the tracking details for return shows on royal mail the package has left. So this incredible buyer somehow managed to request a return, go the post office, and ship the item back to me within the span of One second.
