Your funds are under reserve due to account review
This is the message I received from Amazon Seller Performance Team. Blanket. No reference to second account details that they are actually claiming.
Hello, A reserve has been placed on the funds in your account because you have another Amazon account under review due to the business establishment requirements in EU/UK. Please follow the instructions that we have shared with your other Amazon account to have this reserve removed. If you believe you do not own the other Amazon account, send an e-mail to xxxx. You can provide the following documentation to show that you no longer own the other account: -- Supporting documentation may include sales deed, purchase agreement, or business transfer agreement.
If we cannot substantiate the claim, this reserve will not be removed.
This is an unmonitored email. For further inquiries, please reach out to the address mentioned in this notification.
Sincerely,
Seller Performance Team
Amazon.com
I'm just tired with Amazon UK screwing me over. Not sure what to do at the current point in time. I don't have a second account in the UK or EU. We don't know which "other account" they are referring to coz they don't give any details. without any incremental information, I'm not even sure how to solve for this issue. But they've held back now 11K of funds.
Anyone dealt with this in the past? They seem sure I have a second account but I don't and they say they've sent a notification to the email in the second account which god knows who the email was sent to. Sure as hell hasn't come to my email. They are seeking transfer documentation or closure documentation for an account I have no clue about nor are they sharing information about. I'm a 7 fig seller on AMZ in USA and AMZ UK is probably the worst that I have seen. It's just getting outta hand everyday and I'm ready to throw in the towel with AMZ UK. Crazy and insane what they are putting sellers through.
Your funds are under reserve due to account review
This is the message I received from Amazon Seller Performance Team. Blanket. No reference to second account details that they are actually claiming.
Hello, A reserve has been placed on the funds in your account because you have another Amazon account under review due to the business establishment requirements in EU/UK. Please follow the instructions that we have shared with your other Amazon account to have this reserve removed. If you believe you do not own the other Amazon account, send an e-mail to xxxx. You can provide the following documentation to show that you no longer own the other account: -- Supporting documentation may include sales deed, purchase agreement, or business transfer agreement.
If we cannot substantiate the claim, this reserve will not be removed.
This is an unmonitored email. For further inquiries, please reach out to the address mentioned in this notification.
Sincerely,
Seller Performance Team
Amazon.com
I'm just tired with Amazon UK screwing me over. Not sure what to do at the current point in time. I don't have a second account in the UK or EU. We don't know which "other account" they are referring to coz they don't give any details. without any incremental information, I'm not even sure how to solve for this issue. But they've held back now 11K of funds.
Anyone dealt with this in the past? They seem sure I have a second account but I don't and they say they've sent a notification to the email in the second account which god knows who the email was sent to. Sure as hell hasn't come to my email. They are seeking transfer documentation or closure documentation for an account I have no clue about nor are they sharing information about. I'm a 7 fig seller on AMZ in USA and AMZ UK is probably the worst that I have seen. It's just getting outta hand everyday and I'm ready to throw in the towel with AMZ UK. Crazy and insane what they are putting sellers through.
17 replies
Seller_7t3tQQwq45eRR
I have just received the exact same email from them this afternoon. We are a UK seller based in the UK. Amazon have already asked for our business VAT, name, address, bills, directors names, addresses, personal bills etc.
We certainly do not have another Amazon account. I am going to ring them now and see what they say. They are absolutely useless, and owe us £17k.
How are we supposed to refer to another account when Amazon literally give us no name, email address, date created etc to go off. Shocking. Please let me know if you get anywhere with them.
Seller_fNYKYlAExSjcL
We have also just received this email. I have contacted every Amazon email address I know to request further information. Will update here if anything moves.
Seller_Z1VmZ3fbCMGeu
Exactly the same here. We are a UK registered company of 14 years. They are directing us to an email ending .fr?
We do not have any business in France whatsoever.
It is really irritating that they just reserve funds without any warning whatsoever and then send a cryptic email.
Seller_wWXkzNxsUPS0p
We have also received the exact same email. We are UK based and dont have any other accounts. If many of us are getting this email could it point to a glitch?
Are any of the admins able to advise? Our funds are also frozen in all markets.
Seller_fNYKYlAExSjcL
For interest, we have now received an email that states there is a mismatch between our German VAT details stored in Amazon and those that are held within the German VAT authority database. We are now assuming that this triggered our disbursement hold and we are now investigating this particular issue.
Seller_19xPhE8YgkmxW
Hello Urban_Hermit_UK,
This was recently posted by Mary_AMZ in order to help another Seller with a similar problem
"I am Mary from Amazon, here to assist you.
With all the above information that you have posted, I understand that you need help in getting your account’s reactivated.
As per the performance notification that you have provided,it seems like your account’s has been deactivated as the team has identified that your account’s are linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
After the investigation from your end if you still believe that the deactivation is in error, then kindly provide a detailed explanation of why you believe team has incorrectly detected that you are related to, or associated with, the other account on Amazon.
You can also view our policy page to understand how you can address these violations.
To understand and learn more about the Selling Policies and Seller Code of Conduct kindly go through this help page.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary"
I hope that's a bit of a help...
Brian
Seller_7t3tQQwq45eRR
It is reassuring to see other sellers are having similar issues with Amazon as we are.
We immediately replied to Amazon stating we have no other accounts and await their response.
Can I just check that everyone else in this situation with Amazon requesting documents, have you been able to withdraw funds, or are your funds frozen like ours are?
Thanks
Seller_7t3tQQwq45eRR
Just to provide an update:
Menu > Performance > Account Health
On this page there is a yellow box on the right "stating call me now" to speak to an account specialist.
I have called and spoke to Amazon. Our account has now been verified after sending literally all our personal & business details. We are waiting for the verification to be updated so we can release our funds.
I then asked about the email received from Amazon about a duplicate Amazon seller account. The lady on the phone stated she could not see any record of this email being sent to us. Not from Amazon UK or any of our European platforms. I've screenshotted the email and attached to a case for them to investigate.
Struggling to understand how Amazon can send such a serious email and not have any record of the email on their system. Obviously my first thought is fraud but it has come from a legitimate Amazon email account!
Seller_wWXkzNxsUPS0p
Anyone managed to get a meaningful update on this yet?
