AWD Shipment "In Transit" for Over a Month—No Response from Support. Has Anyone Experienced This?

Hi everyone,

I'm facing an ongoing issue with one of my inbound AWD shipments, and I’m hoping someone here can offer advice or share a similar experience.

My shipment was delivered to the AWD warehouse on September 24th, according to Central Transport's tracking, but over a month later, it still shows as "In transit" on Amazon. This delay has caused my product to go out of stock, and it's impacting my ability to sell. Despite opening multiple support cases, I’ve yet to receive any updates or resolution from Amazon Support.

I’m wondering if anyone else has experienced similar delays with AWD shipments and how they managed to get it resolved. Any advice or insights would be much appreciated!

For reference, the shipment ID is STAR-Q26BHP7JEH2J2, and I’ve opened the following support cases:

Case #16355773251 (opened on October 7th)

Case #16483805351 (opened on October 16th)

If any Amazon representatives happen to see this post, I would greatly appreciate your assistance in resolving this matter.

Thanks in advance for your help!