Multiple Accounts
Hello,
I have opened one amazon seller account in 2019 and it was Canada marketplace and individual account. I didnt list any products and i never get sales i just created amazon account and that is it. I was living in Turkey that time and i was student. I opened that account to sell my handmade product and my collectible products to sell them in canada. However i never did that and in 2021 i moved to UK and i established a company here. I opened another amazon seller account under my business name and it was professional business seller account. I was selling pet toys, home and kitchen, cleaning supplies, office products so completely different products and categories from the 2019 account. I was working with supplier in my UK seller account and i have invoices for the products that i got sales. However amazon deactivated my both accounts because they are saying that it is agains amazon multiple account policy. I reviewed amazon multiple account policy and saw that i can open more than one account if its exactly like my situation the only thing is i should have let seller performance team know before opening new account. Is there any advice how can i explain the situation and get my seller account back ?
8 replies
Seller_QuM1AZgzfU9x4
Your issue isn't really having more than one account, but having one of those accounts suspended. You'd need to get your old account working again.
Julia_Amzn
Hi @Seller_DqGeI5Gznx7T9,
Thank you for reaching out.
I will transfer your thread to the Account Health category, where you will receive support from the Amazon representative.
Good luck,
Julia.
Seller_yk3kzHpjMMa4B
Hi @Seller_DqGeI5Gznx7T9,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account’s reactivated. It seems like your account’s has been deactivated as the team has identified that your account’s are linked to another account. There can be multiple reasons for your account being linked to another account.
Please identify the relation between your account and primary account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
There can be many reasons for your account being linked to your another account i.e, using the same information that was used at the time of creation of your old and new account it can be the major cause.
We would request you to kindly share the performance notification that you have received from the team at the time of account deactivation, so that we can provide more insights on the same.
You can also view our policy video to understand how you can address these violations.
To understand and learn more about the policies, please visit Selling Policies and Seller Code of Conduct.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary
