Issue uploading product to vine
Hello im hoping someone could help with an issue i have had uploading a product to vine. Amazon have answered but I'm really struggling to decipher the reply.
I have copied the response below but my thoughts are.
1. submitting a "full update using a catergory feed file with all attributes filled in" is this a specific spreadsheet? i can't seem to find it. Do i have to download a spreadsheet and then upload it completed again?
2. is there a number of actions for me to undertake or just the above?
3. the link has a number of options, I'm thinking i have yo use one of these but very confused.
any help would be much appreciated. Amazon reply below;
Thank you for contacting us. We understand your query regarding error you are facing when uploading a product X to Vine.Even though the brand name is registered later, our internal tool would have unrecognized the brand registry contribution.
Therefore, You’ll need to submit a "full update" using category feed file with all attributes filled-in with the correct information, including:* Brand Name (brand_name)* external_product_id: Input the UPC/EAN/ISBN* external_product_id_type: Select “UPC/EAN/ISBN” from the dropdown menu* item_sku: Input the SKU* update_delete: Select “Update”* feed_product_type: Select the appropriate based on the ASIN’s category* recommended_browse_nodes/item_type_keyword: Select the appropriate based on the ASIN’s category
Additionally, enter the value to the attribute you seek to change and are having errors withYou can find the correct inventory file to use here:
Add Products via Upload (https://sellercentral-europe.amazon.com/listing/download)
You’ll need to wait for 24 hours in order after that you can again upload the ASIN X to Vine.
Thank you for your understanding and co-operation.I hope I was able to address your concern. If you have any additional information or questions regarding this case, please feel free to reopen it. Please help us improve our service levels by letting us know if you were satisfied with the support provided:
Issue uploading product to vine
Hello im hoping someone could help with an issue i have had uploading a product to vine. Amazon have answered but I'm really struggling to decipher the reply.
I have copied the response below but my thoughts are.
1. submitting a "full update using a catergory feed file with all attributes filled in" is this a specific spreadsheet? i can't seem to find it. Do i have to download a spreadsheet and then upload it completed again?
2. is there a number of actions for me to undertake or just the above?
3. the link has a number of options, I'm thinking i have yo use one of these but very confused.
any help would be much appreciated. Amazon reply below;
Thank you for contacting us. We understand your query regarding error you are facing when uploading a product X to Vine.Even though the brand name is registered later, our internal tool would have unrecognized the brand registry contribution.
Therefore, You’ll need to submit a "full update" using category feed file with all attributes filled-in with the correct information, including:* Brand Name (brand_name)* external_product_id: Input the UPC/EAN/ISBN* external_product_id_type: Select “UPC/EAN/ISBN” from the dropdown menu* item_sku: Input the SKU* update_delete: Select “Update”* feed_product_type: Select the appropriate based on the ASIN’s category* recommended_browse_nodes/item_type_keyword: Select the appropriate based on the ASIN’s category
Additionally, enter the value to the attribute you seek to change and are having errors withYou can find the correct inventory file to use here:
Add Products via Upload (https://sellercentral-europe.amazon.com/listing/download)
You’ll need to wait for 24 hours in order after that you can again upload the ASIN X to Vine.
Thank you for your understanding and co-operation.I hope I was able to address your concern. If you have any additional information or questions regarding this case, please feel free to reopen it. Please help us improve our service levels by letting us know if you were satisfied with the support provided:
3 replies
Sarah_Amzn
Hello @Seller_IWsMg4sArAOja
I'm Sarah with Amazon. Sorry for the late reply.
Are you still facing the issue or you managed to sort it out?
Kind regards,
Sarah.