Massive Payments disbursement problem
Just noticed on a recent disbursement 16/06/2025 - 30/06/2025 that it was massively incorrect. The "sales" figure was 2/3 less than it should have been, upon further investigation by downloading the transaction report that Amazon have missed out our sales between 18/06/2025 - 24/06/2025 which would explain the massive discrepancy. Customer service is being useless as usual, has anyone else experienced this or know how to get amazon to do something about? We are talking about £10,000's!
Massive Payments disbursement problem
Just noticed on a recent disbursement 16/06/2025 - 30/06/2025 that it was massively incorrect. The "sales" figure was 2/3 less than it should have been, upon further investigation by downloading the transaction report that Amazon have missed out our sales between 18/06/2025 - 24/06/2025 which would explain the massive discrepancy. Customer service is being useless as usual, has anyone else experienced this or know how to get amazon to do something about? We are talking about £10,000's!
5 replies
Seller_hjC1f9DWeqg5C
@Roberto_Amazon
Can you or someone from Amazon help?
Roberto_Amazon
Hello! @Seller_hjC1f9DWeqg5C
Thank you for raising this issue with the Forums. I can see that the case remains active and a request for leadership intervention has been raised, for the time being, please follow up in that case.
If the case is resolved without the desired resolution, please let me know.
Regards,
Roberto
Seller_y68hzMp3ls1L8
We’re experiencing exactly the same issue from the same time period — sales between 18/06/2025 and 24/06/2025 have been excluded from our disbursement for 16/06/2025 - 30/06/2025, which has thrown our figures completely off.
We've also noticed that Account Level Reserves are no longer showing on our disbursement reports, which is making reconciliation even more difficult. When we queried it through CS, they just pointed to "DD+7 days" without actually addressing the issue.
This is seriously disrupting the reporting and tracking we’ve run consistently for years. If anyone has found a way to get Amazon to properly investigate or escalate this, we’d really appreciate the insight — we’re also talking tens of thousands in missing sales.
