How many times do you have to sign in a day
Currently I have to sign in and put OTP in around 15 times a day, is this normal??
How many times do you have to sign in a day
Currently I have to sign in and put OTP in around 15 times a day, is this normal??
9 replies
Seller_hOZNPw7G8FIjl
No not normal. I only have to sign in once a day.
Seller_ginKiclb01hvT
I am experiencing this issue too. If I try to action a refund I always need to sign back in first.
Okay with all other pages, just every time I want to refund a Buyer.
Seller_mS10UjVYuuGor
Tick the checkbox below saying keep me signed in.
Seller_5BmbL9wJF7d3W
I find I always have to do it when issuing a refund too. Pretty frustrating and sometimes it comes back with a blank page afterwards. Another of the many bugs in the system.
Seller_d8YGbIjNqwFxn
Only ever have to sign in when I disburse or issue a refund.
15 times a day sounds like a lot. For me it is a couple of times a day maybe a little more if I have a few refunds.
Seller_ae51e0CJoHqCX
Should really only have to sign in once but much of this could be down to your computer settings and how your cookies etc are set up. It could be the your login with no actions are getting timed out.
I have started using my phone app and find this rarely asks me for log in details.
Seller_RAXEWLxQ2dbmN
Are you frequently changing devices?
As others have said, clearing cookies after each session will cause sign-in prompts as the system won't 'remember' you, especially if have frequent connection drop-outs as well.
Seller_i38MVIJDH23AY
There are loads of annoying bugs like this. I doubt Amazon are aware of them as who would ever write to Seller Support to highlight them.
I certainly don't want that frustration in my life.
If Amazon want to fix them they need to have a separate process for highlighting bugs where they actually understand the issue.
Seller_540qgZMXuuXdD
15 times is excessive. It could be a browser issue. If you have another browser installed, try using that.
It happens to me a few times a day, even when I've selected "Don't require OTP on this browser."
