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Seller_FSFhaFWAUMzla

Inconsistent Application of Amazon Policy Regarding Turkey Tail Products

Dear Amazon Support,

I am reaching out to seek clarification regarding the sale of products containing "Turkey Tail" as an ingredient on Amazon. Despite our best efforts to comply with Amazon's policies, including providing all necessary safety data sheets (SDS) and successfully passing the compliance dashboard verification, we were informed that:

"The sale of unregistered novel food is prohibited on Amazon. Further information can be found here: link to catalog novel food

However, we have noticed that several other sellers have been consistently selling products containing "Turkey Tail" on Amazon for a long time. Here are a few examples:

https://www.amazon.co.uk/s?k=turkey+tail+mushroom+powder&crid=SSGAOJV6M34U&sprefix=Turkey+Tail%2Caps%2C110&ref=nb_sb_ss_pltr-sample-20_4_11

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX?th=1

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX/

https://www.amazon.co.uk/Turkey-Mushroom-Capsules-Pack-60/dp/B0CBQJVW59/

We are confused about how these products are allowed to be sold while our compliant product was rejected. Could you please provide further clarification on why these products are permitted on the platform and what steps we can take to ensure our product meets Amazon's standards? We are committed to complying with all regulations and would appreciate any guidance you can offer.

Thank you for your assistance.

Best regards,

34 views
7 replies
Tags:Compliance, Listing deactivated, Restricted Products
00
Reply
user profile
Seller_FSFhaFWAUMzla

Inconsistent Application of Amazon Policy Regarding Turkey Tail Products

Dear Amazon Support,

I am reaching out to seek clarification regarding the sale of products containing "Turkey Tail" as an ingredient on Amazon. Despite our best efforts to comply with Amazon's policies, including providing all necessary safety data sheets (SDS) and successfully passing the compliance dashboard verification, we were informed that:

"The sale of unregistered novel food is prohibited on Amazon. Further information can be found here: link to catalog novel food

However, we have noticed that several other sellers have been consistently selling products containing "Turkey Tail" on Amazon for a long time. Here are a few examples:

https://www.amazon.co.uk/s?k=turkey+tail+mushroom+powder&crid=SSGAOJV6M34U&sprefix=Turkey+Tail%2Caps%2C110&ref=nb_sb_ss_pltr-sample-20_4_11

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX?th=1

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX/

https://www.amazon.co.uk/Turkey-Mushroom-Capsules-Pack-60/dp/B0CBQJVW59/

We are confused about how these products are allowed to be sold while our compliant product was rejected. Could you please provide further clarification on why these products are permitted on the platform and what steps we can take to ensure our product meets Amazon's standards? We are committed to complying with all regulations and would appreciate any guidance you can offer.

Thank you for your assistance.

Best regards,

Tags:Compliance, Listing deactivated, Restricted Products
00
34 views
7 replies
Reply
0 replies
user profile
Seller_76AUwmqvSyRIM

"Turkey Tail"

Just when you thought you heard it all, something new comes up to surprise you!!

20
user profile
Simon_Amazon

Hello @Seller_FSFhaFWAUMzla,

Here Simon from Amazon.

I understand you have been in contact with our Seller Support in regards to this topic.

Would you mind sharing a Case ID?

I'll see if I can help.

Best,

Simon

10
Follow this discussion to be notified of new activity
user profile
Seller_FSFhaFWAUMzla

Inconsistent Application of Amazon Policy Regarding Turkey Tail Products

Dear Amazon Support,

I am reaching out to seek clarification regarding the sale of products containing "Turkey Tail" as an ingredient on Amazon. Despite our best efforts to comply with Amazon's policies, including providing all necessary safety data sheets (SDS) and successfully passing the compliance dashboard verification, we were informed that:

"The sale of unregistered novel food is prohibited on Amazon. Further information can be found here: link to catalog novel food

However, we have noticed that several other sellers have been consistently selling products containing "Turkey Tail" on Amazon for a long time. Here are a few examples:

https://www.amazon.co.uk/s?k=turkey+tail+mushroom+powder&crid=SSGAOJV6M34U&sprefix=Turkey+Tail%2Caps%2C110&ref=nb_sb_ss_pltr-sample-20_4_11

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX?th=1

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX/

https://www.amazon.co.uk/Turkey-Mushroom-Capsules-Pack-60/dp/B0CBQJVW59/

We are confused about how these products are allowed to be sold while our compliant product was rejected. Could you please provide further clarification on why these products are permitted on the platform and what steps we can take to ensure our product meets Amazon's standards? We are committed to complying with all regulations and would appreciate any guidance you can offer.

Thank you for your assistance.

Best regards,

34 views
7 replies
Tags:Compliance, Listing deactivated, Restricted Products
00
Reply
user profile
Seller_FSFhaFWAUMzla

Inconsistent Application of Amazon Policy Regarding Turkey Tail Products

Dear Amazon Support,

I am reaching out to seek clarification regarding the sale of products containing "Turkey Tail" as an ingredient on Amazon. Despite our best efforts to comply with Amazon's policies, including providing all necessary safety data sheets (SDS) and successfully passing the compliance dashboard verification, we were informed that:

"The sale of unregistered novel food is prohibited on Amazon. Further information can be found here: link to catalog novel food

However, we have noticed that several other sellers have been consistently selling products containing "Turkey Tail" on Amazon for a long time. Here are a few examples:

https://www.amazon.co.uk/s?k=turkey+tail+mushroom+powder&crid=SSGAOJV6M34U&sprefix=Turkey+Tail%2Caps%2C110&ref=nb_sb_ss_pltr-sample-20_4_11

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX?th=1

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX/

https://www.amazon.co.uk/Turkey-Mushroom-Capsules-Pack-60/dp/B0CBQJVW59/

We are confused about how these products are allowed to be sold while our compliant product was rejected. Could you please provide further clarification on why these products are permitted on the platform and what steps we can take to ensure our product meets Amazon's standards? We are committed to complying with all regulations and would appreciate any guidance you can offer.

Thank you for your assistance.

Best regards,

Tags:Compliance, Listing deactivated, Restricted Products
00
34 views
7 replies
Reply
user profile

Inconsistent Application of Amazon Policy Regarding Turkey Tail Products

by Seller_FSFhaFWAUMzla

Dear Amazon Support,

I am reaching out to seek clarification regarding the sale of products containing "Turkey Tail" as an ingredient on Amazon. Despite our best efforts to comply with Amazon's policies, including providing all necessary safety data sheets (SDS) and successfully passing the compliance dashboard verification, we were informed that:

"The sale of unregistered novel food is prohibited on Amazon. Further information can be found here: link to catalog novel food

However, we have noticed that several other sellers have been consistently selling products containing "Turkey Tail" on Amazon for a long time. Here are a few examples:

https://www.amazon.co.uk/s?k=turkey+tail+mushroom+powder&crid=SSGAOJV6M34U&sprefix=Turkey+Tail%2Caps%2C110&ref=nb_sb_ss_pltr-sample-20_4_11

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX?th=1

https://www.amazon.co.uk/Organic-Mushroom-Polysaccharides-Immune-Vegan/dp/B09B1781RX/

https://www.amazon.co.uk/Turkey-Mushroom-Capsules-Pack-60/dp/B0CBQJVW59/

We are confused about how these products are allowed to be sold while our compliant product was rejected. Could you please provide further clarification on why these products are permitted on the platform and what steps we can take to ensure our product meets Amazon's standards? We are committed to complying with all regulations and would appreciate any guidance you can offer.

Thank you for your assistance.

Best regards,

Tags:Compliance, Listing deactivated, Restricted Products
00
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7 replies
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Seller_76AUwmqvSyRIM

"Turkey Tail"

Just when you thought you heard it all, something new comes up to surprise you!!

20
user profile
Simon_Amazon

Hello @Seller_FSFhaFWAUMzla,

Here Simon from Amazon.

I understand you have been in contact with our Seller Support in regards to this topic.

Would you mind sharing a Case ID?

I'll see if I can help.

Best,

Simon

10
Follow this discussion to be notified of new activity
user profile
Seller_76AUwmqvSyRIM

"Turkey Tail"

Just when you thought you heard it all, something new comes up to surprise you!!

20
user profile
Seller_76AUwmqvSyRIM

"Turkey Tail"

Just when you thought you heard it all, something new comes up to surprise you!!

20
Reply
user profile
Simon_Amazon

Hello @Seller_FSFhaFWAUMzla,

Here Simon from Amazon.

I understand you have been in contact with our Seller Support in regards to this topic.

Would you mind sharing a Case ID?

I'll see if I can help.

Best,

Simon

10
user profile
Simon_Amazon

Hello @Seller_FSFhaFWAUMzla,

Here Simon from Amazon.

I understand you have been in contact with our Seller Support in regards to this topic.

Would you mind sharing a Case ID?

I'll see if I can help.

Best,

Simon

10
Reply
Follow this discussion to be notified of new activity

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