Account suspended - Multiple accounts - Stuck!
Hello Seller Community,
that’s the situation I am stuck with:
Given the numerous issues we encountered with the account verification process on our old Amazon account in oct. 2021. We decided to close it and start with a completely new account from scratch.
The entire setup went well until the new account is suspended in january 2022 with the following reason:
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Why is this happening?
We found that your current selling account is related to a different selling account created in Aug 05 11:54:05 UTC 2021 that violated our Multiple Account policy (https://sellercentral-europe.amazon.com/gp/help/1801) and was therefore deactivated. As a result, you may no longer use the current selling account to sell on Amazon.co.uk.
Unfortunately the marketplace co.uk on the old account was still active.
I made sure that the account was in good standing and not deactivated prior to requesting the closing of the account. I then took the necessary actions as stated here: https://sellercentral.amazon.com/gp/help/help.html?itemID=G200399470 1
I closed all marketplaces in the old account in order to avoid multiple or related accounts and since no other action was required on the old co.uk marketplace. Since then we don’t have any access to the account nor receive any further emails or communications.
Although we submitted the explanation and numerous appeals, no real response was received, only the following automatic reply:
Dear,
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:
- Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR- Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR- Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
Clearly they want the old account to be reinstated first,but we don’t have access to it anymore.
So far contacting someone who might guide us to solve this has been impossible.
Have any of you had a similar experience? If so, how was it solved?
I am now in a limbo that seems to have no way out.
Thank you in advance!
Gianni
Account suspended - Multiple accounts - Stuck!
Hello Seller Community,
that’s the situation I am stuck with:
Given the numerous issues we encountered with the account verification process on our old Amazon account in oct. 2021. We decided to close it and start with a completely new account from scratch.
The entire setup went well until the new account is suspended in january 2022 with the following reason:
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Why is this happening?
We found that your current selling account is related to a different selling account created in Aug 05 11:54:05 UTC 2021 that violated our Multiple Account policy (https://sellercentral-europe.amazon.com/gp/help/1801) and was therefore deactivated. As a result, you may no longer use the current selling account to sell on Amazon.co.uk.
Unfortunately the marketplace co.uk on the old account was still active.
I made sure that the account was in good standing and not deactivated prior to requesting the closing of the account. I then took the necessary actions as stated here: https://sellercentral.amazon.com/gp/help/help.html?itemID=G200399470 1
I closed all marketplaces in the old account in order to avoid multiple or related accounts and since no other action was required on the old co.uk marketplace. Since then we don’t have any access to the account nor receive any further emails or communications.
Although we submitted the explanation and numerous appeals, no real response was received, only the following automatic reply:
Dear,
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:
- Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR- Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR- Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
Clearly they want the old account to be reinstated first,but we don’t have access to it anymore.
So far contacting someone who might guide us to solve this has been impossible.
Have any of you had a similar experience? If so, how was it solved?
I am now in a limbo that seems to have no way out.
Thank you in advance!
Gianni
14 replies
Seller_7VbclcPFFRTnc
unfortunately if you didn’t complete the verification process, they will not have closed it
can you access that old account to complete verification as its that one that you will need to operate from and close the newer one
Seller_sFEUMUfeW5484
For anyone else thinking about closing an account, it’s worth noting that you can only “request” to close the account, and IF Amazon allow it, it can and will take at least 90 days. Within which time, you shouldn’t open a new account.
Seller_DROodOAYHftnc
…and unfortunately Amazon do not allow that, and as said you will need to get the first account verified and fully activated.
What were the problems you encountered ?
Seller_IDfvK5T7QEYSN
thanks for the prompt responses everyone!
The issues were related to payment method verification, somehow the account was then involved in a good series of bugs that made the setup quite difficult. I know it’s not the optimal solution but once the account is closed there should be no limitations in opening another one, right?
So that’s the question for you, @Baustein1. What’s preventing you accessing the old account?
Pardon, technically we do have access to the account but is “empty”, because we closed all the markeplaces and this is not reversible.
…and unfortunately Amazon do not allow that, and as said you will need to get the first account verified and fully activated.
Amazon T&C states that once the account is closed re-opening another one should not be an issue:
Seller_zSgC5zKFELg5A
Hello @Baustein1,
Thank you for contacting us!
We understand that you have concern about your account which has been deactivated due to relation with different account as per the screen shot attached above.
As per the performance notification attached, what I understood is that the information which you had provided is not enough to reactivate your account and they are asking you to reactivate you old account. So I would suggest you to provide the information according to the performance notification you received.
Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
OR
Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
OR
Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
If you have closed all your old account, we would request you to kindly appeal with the screen shot of the old account closure.
Kindly use this link for further assistance https://sellercentral-europe.amazon.com/help/hub?ref=header&mons_sel_dir_mcid=amzn1.merchant.d.ADAGU2YFVH4KXFGLQ47U7SDI4WYQ&mons_sel_mkid=A1F83G8C2ARO7P&mons_sel_dir_paid=amzn1.pa.d.AAW5YNYNAWKFCWCTJTNICWCGNDBA
Kindly reach out to us on this thread if you have any other concern.
Regards,
Nehal
