@Sakura_Amazon_ @JiAlex_Amazon@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Abella_Amazon @Ange_Amazon

This needs urgent attention from Amazon leadership.

We are facing a serious issue that is damaging our business. A recall notice issued in France for a product batch not even related to our UK stock has triggered Amazon to start issuing automatic refunds and sending emails to customers, without verifying anything or giving us the chance to provide documentation.

Our stock is not affected.

We are currently waiting for official paperwork from the manufacturer (Scala) confirming our batch is not part of the recall. Despite this, Amazon has already refunded customers from our account, without due process or legal basis.

This is a direct violation of:

General Product Safety Regulations 2005 (UK) – Regulation 9, 15, 16

Our rights as sellers to be notified and given a chance to respond before refunds are processed

Basic commercial fairness and seller protection principles

Amazon should not apply a France-only recall to the UK and EU-wide sellers without confirmation. There is no UK recall notice, no product issue confirmed in our batch, and no risk assessment shared with us.

We are asking Amazon to:

Immediately stop refunding our customers

Hold all recall actions until proper documentation is reviewed

Compensate any seller who has already suffered losses due to this mistake

Other sellers, please check if this is happening to you. This type of unverified action from Amazon sets a very dangerous precedent for all sellers.

Amazon, this is not just a technical issue. It is a serious business and legal violation. You cannot punish sellers based on assumptions or regional notices from unrelated markets.

We demand a fix NOW