I hope this message finds you well.

We are writing to respectfully request a review and clarification regarding the FBA ineligibility of our 9-liter product in the UK marketplace. As a committed and policy-abiding seller, we take compliance seriously and always strive to align with Amazon’s guidelines.

Our product is not a medical item, and we are unclear as to why it has been classified as ineligible for FBA. We have opened multiple cases in Seller Central to understand and resolve the issue, but these cases have been under review for an extended period without a conclusive response, which is impacting our business continuity and planning.

Additionally, we have observed that a competitor is currently offering a nearly identical 9-liter product via FBA in the UK. This suggests that such products can be eligible when properly reviewed, and we believe our product complies with the same safety and category standards.

We are not seeking to challenge other sellers but to ensure fair, consistent, and transparent enforcement of Amazon’s policies across all sellers. Therefore, we respectfully request:

A clear explanation of why our 9-liter non-medical product has been restricted from FBA.

Re-evaluation of our product for FBA eligibility based on the same standards applied to similar active listings.

For your reference, here is a list of the case IDs we have already opened:

Case IDs:

10785219472, 10785087802, 10908710832, 10840458842, 10839375112, 10785719782, 10821177922, 10907882002,

10839592762, 10785241082, 10907967212, 10908587242, 10785318822, 10908212152, 10910786822, 10839162262,

10892826092, 10839827742, 10904948582, 10839385152, 10785262322, 10785335472, 10785823202, 10839617982,

10785304632, 10820911612, 10860653522, 10892482442, 10927302742, 10839089232, 10819786162, 10893252582,

10860182222, 10893318612, 10941902242, 10801435302, 10802732342, 10801412482, 10802672712, 10801439892,

10802672722, 10801511782, 10961516652, 10802706632, 10860923692, 10801353942, 10801456482, 10935042602,

10801507822, 10801422692, 10802690102, 10802631192, 10801428392, 10801456732, 10801426912, 10801335902,

10801414342, 10801414332, 10935090022, 10801503622, 10801391882, 10801414322, 10801419862, 10801371602,

10801430902, 10801503612, 10924456692, 10927508852, 10862367382, 10862389782, 10927042332, 10861269492,

10798262182, 10927450832, 10862419192, 10802756262, 10802822252, 10861365372, 10802832782, 10801532382,

10879791602

We are ready and willing to provide any further documentation (e.g., SDS, exemption sheets, product images) or take corrective actions required to restore FBA eligibility.

Thank you very much for your time, understanding, and continued support.

Warm regards,