Amazon have disposed of items (vs return)
We use FBA to sell...when a customer returns a product, sometimes Amazon deem the item unsellable.
We have set "return" (back to us - the seller) for such instances....our FBA settings have been set this way for many years.
However last month Amazon disposed of about 10 items (which had they been returned to us could have been inspected and sold off as B Stock with a percentage off) ...when we disputed...all we get is "you were notified ...and check your associated FBA settings"
Well...
1. We weren't notified &
2. Our settings haven't change din over 10 years!
Anyone else experienced this?
Amazon have disposed of items (vs return)
We use FBA to sell...when a customer returns a product, sometimes Amazon deem the item unsellable.
We have set "return" (back to us - the seller) for such instances....our FBA settings have been set this way for many years.
However last month Amazon disposed of about 10 items (which had they been returned to us could have been inspected and sold off as B Stock with a percentage off) ...when we disputed...all we get is "you were notified ...and check your associated FBA settings"
Well...
1. We weren't notified &
2. Our settings haven't change din over 10 years!
Anyone else experienced this?
