In House Delivery without Tracking for Bulky Furniture Items
Hi
I have been selling furniture for a while and I have a In House delivery team. I asked amazon regarding this they told me if I would use Other Courier in the Courier Options and type Self Delivery I would not get any ODR.
Things were pretty smooth and after delivering these orders I had the proof of document with me as well for every order.
Now amazon recently put my account in temporary review and asked me to produce the documents that the orders were successfully delivered.
I had provided all the proof of delivery documents but they now require additional documents now.
What can be done to reduce this hassle?
9 replies
Seller_ZVAz3d5lZuGid
Is this to do with your VTR ? - are you confirming shipment correctly ? - just a thought ??
Seller_ZJhFeE3tNKzfh
Use Self Delivery and Self Delivery from the drop downs.
"If you deliver shipments through your own logistics, select “Self-delivery” as Carrier and Delivery service when you confirm shipment."
You can still include a tracking number if you have one.
According to the VTR policy, self-delivery should be exempt shipments for VTR calculations. So the issue might be because you aren't confirming as required, they are checking.
It could be there's no way to avoid this, as amazon just want to double check every so often.
