Incompetence, Negligence, or Employee Theft. Which one is it FBA?
What are my options when it has been proven that Amazon has received the shipment but is claiming they received nothing despite the evidence which you can see below?
CASE IDS:
December 31, 2023 at 01:22:36 AM PST Case ID: 14557983071
December 27, 2023 at 08:56:43 PM PST Case ID: 14543821611
NARRATIVE: On Nov 27, 2023, 10 units of a 2-pack were shipped from West Columbia, SC, with UPS tracking code 1ZR83V540361906273. The package weighed 7 lbs, as documented (we have UPS Receipt showing this checked in at the UPS Store when we shipped in West Columbia.)
The package was delivered on Nov 29, 2023, at 09:04 AM in Richmond, VA.
On Dec 1, 2023, at 11:52 AM, it was checked in at ORF2, Chesapeake, VA, and by 11:53 AM, received at TPA4 in Temple Terrace, FL.
FBA Response: We have yet to receive this shipment.
There is overwhelming information that they did including an employee's signature and their own admission that they checked in this shipment and started to transfer it to the various warehouses.
Thanks for everyone's feedback
Incompetence, Negligence, or Employee Theft. Which one is it FBA?
What are my options when it has been proven that Amazon has received the shipment but is claiming they received nothing despite the evidence which you can see below?
CASE IDS:
December 31, 2023 at 01:22:36 AM PST Case ID: 14557983071
December 27, 2023 at 08:56:43 PM PST Case ID: 14543821611
NARRATIVE: On Nov 27, 2023, 10 units of a 2-pack were shipped from West Columbia, SC, with UPS tracking code 1ZR83V540361906273. The package weighed 7 lbs, as documented (we have UPS Receipt showing this checked in at the UPS Store when we shipped in West Columbia.)
The package was delivered on Nov 29, 2023, at 09:04 AM in Richmond, VA.
On Dec 1, 2023, at 11:52 AM, it was checked in at ORF2, Chesapeake, VA, and by 11:53 AM, received at TPA4 in Temple Terrace, FL.
FBA Response: We have yet to receive this shipment.
There is overwhelming information that they did including an employee's signature and their own admission that they checked in this shipment and started to transfer it to the various warehouses.
Thanks for everyone's feedback
2 replies
Bryce_Amazon
Greetings @Seller_pPJq5hFWVCV7P,
I just came across your thread and wanted to reach out. I reviewed the issue and the case numbers you have provided. As a result, I escalated the case internally. The team will reach out to you via a new case number within 1-2 business. Thanks for your patience with this!
- Bryce
