Hi everyone,

I've not been selling anything for months and Amazon asks me to verify my identity as I need to add new credit card to my account.

My problem with that is what they ask me to do is cannot be done due to their website.

I changed my card several times with several different cards, they checked it successfully but I still not get reactivation.

It says I need to provide additional documents, like :

"Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.

Information about your business, if applicable

1 government issued photo ID

1 bank account statement or credit card statement"

But the thing is that, there are no any sections, tabs, anything where I could attach my documents.

Only a "Reactivate Account" link written by color red and when I click on that it takes me only to that page where I can change my credit card which I made several times before..

I can't even reach out to support, open a case, or do anything because every time I try, I only see the 'inactive account' message on every tab.

In recent days, I was finally able to list some products, and they are already in our warehouse. It may only take a few weeks to start seeing sales, but unfortunately, months have passed without any sales so far.

Please somebody help me with this.

I cannot understand , how a big company like Amazon cannot make this process more streamlined, it is ridiculous that I cannot even contact with support or get any help...

Thanks