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Seller_QWWKBrsPchf3F

Amazon customer service rubbish

hi, I’ve been selling on Amazon for just over a year now and getting to grips with it all. I must say for one of the most valuable companies on the world their software sucks so bad. Soo many bugs it’s a nightmare.

My most recent one is a potentially high pricing error.

I have sent 3-4 emails to support who just told me to lower the price. Now been waiting 5 days for a reply After trying to escalate to a supervisor.

I have a listing where it clearly states it’s for a box of 28x item worth 13.99.

I have 2 varieties of the same 28x box one went on other didn’t. Both are identical other than ones for diesel ones engine flush.

Really banging my head against the wall.

Same issue with a 10x listing. One went on the other has a high pricing error.

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Seller_QWWKBrsPchf3F

Amazon customer service rubbish

hi, I’ve been selling on Amazon for just over a year now and getting to grips with it all. I must say for one of the most valuable companies on the world their software sucks so bad. Soo many bugs it’s a nightmare.

My most recent one is a potentially high pricing error.

I have sent 3-4 emails to support who just told me to lower the price. Now been waiting 5 days for a reply After trying to escalate to a supervisor.

I have a listing where it clearly states it’s for a box of 28x item worth 13.99.

I have 2 varieties of the same 28x box one went on other didn’t. Both are identical other than ones for diesel ones engine flush.

Really banging my head against the wall.

Same issue with a 10x listing. One went on the other has a high pricing error.

00
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Seller_ZVAz3d5lZuGid
In reply to: Seller_QWWKBrsPchf3F’s post

When you say 'Customer Service', I assume you actually mean Seller Support ? - CS is for our customers, not for sellers.

I frequently get potential high price alerts, Seller Support will just tell you to lower your price, as prices are compared across all marketplaces , and Amazon want their items to be the cheapest anywhere !

10
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_QWWKBrsPchf3F’s post

Are you actually including data in the 'Number of Items' attribute?

Just including it in the title might not be enough.

10
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Angie_Amazon
In reply to: Seller_QWWKBrsPchf3F’s post

Hello @Seller_QWWKBrsPchf3F,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

If you like me to review your case, please provide me with the case ID created with the seller support team.

Also, I'll make sure to pass your feedback along to the correct team.

Regards,

Angie 🦋

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Seller_QWWKBrsPchf3F

Amazon customer service rubbish

hi, I’ve been selling on Amazon for just over a year now and getting to grips with it all. I must say for one of the most valuable companies on the world their software sucks so bad. Soo many bugs it’s a nightmare.

My most recent one is a potentially high pricing error.

I have sent 3-4 emails to support who just told me to lower the price. Now been waiting 5 days for a reply After trying to escalate to a supervisor.

I have a listing where it clearly states it’s for a box of 28x item worth 13.99.

I have 2 varieties of the same 28x box one went on other didn’t. Both are identical other than ones for diesel ones engine flush.

Really banging my head against the wall.

Same issue with a 10x listing. One went on the other has a high pricing error.

30 views
8 replies
00
Reply
user profile
Seller_QWWKBrsPchf3F

Amazon customer service rubbish

hi, I’ve been selling on Amazon for just over a year now and getting to grips with it all. I must say for one of the most valuable companies on the world their software sucks so bad. Soo many bugs it’s a nightmare.

My most recent one is a potentially high pricing error.

I have sent 3-4 emails to support who just told me to lower the price. Now been waiting 5 days for a reply After trying to escalate to a supervisor.

I have a listing where it clearly states it’s for a box of 28x item worth 13.99.

I have 2 varieties of the same 28x box one went on other didn’t. Both are identical other than ones for diesel ones engine flush.

Really banging my head against the wall.

Same issue with a 10x listing. One went on the other has a high pricing error.

00
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8 replies
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Amazon customer service rubbish

by Seller_QWWKBrsPchf3F

hi, I’ve been selling on Amazon for just over a year now and getting to grips with it all. I must say for one of the most valuable companies on the world their software sucks so bad. Soo many bugs it’s a nightmare.

My most recent one is a potentially high pricing error.

I have sent 3-4 emails to support who just told me to lower the price. Now been waiting 5 days for a reply After trying to escalate to a supervisor.

I have a listing where it clearly states it’s for a box of 28x item worth 13.99.

I have 2 varieties of the same 28x box one went on other didn’t. Both are identical other than ones for diesel ones engine flush.

Really banging my head against the wall.

Same issue with a 10x listing. One went on the other has a high pricing error.

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Seller_ZVAz3d5lZuGid
In reply to: Seller_QWWKBrsPchf3F’s post

When you say 'Customer Service', I assume you actually mean Seller Support ? - CS is for our customers, not for sellers.

I frequently get potential high price alerts, Seller Support will just tell you to lower your price, as prices are compared across all marketplaces , and Amazon want their items to be the cheapest anywhere !

10
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_QWWKBrsPchf3F’s post

Are you actually including data in the 'Number of Items' attribute?

Just including it in the title might not be enough.

10
user profile
Angie_Amazon
In reply to: Seller_QWWKBrsPchf3F’s post

Hello @Seller_QWWKBrsPchf3F,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

If you like me to review your case, please provide me with the case ID created with the seller support team.

Also, I'll make sure to pass your feedback along to the correct team.

Regards,

Angie 🦋

00
Follow this discussion to be notified of new activity
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_QWWKBrsPchf3F’s post

When you say 'Customer Service', I assume you actually mean Seller Support ? - CS is for our customers, not for sellers.

I frequently get potential high price alerts, Seller Support will just tell you to lower your price, as prices are compared across all marketplaces , and Amazon want their items to be the cheapest anywhere !

10
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_QWWKBrsPchf3F’s post

When you say 'Customer Service', I assume you actually mean Seller Support ? - CS is for our customers, not for sellers.

I frequently get potential high price alerts, Seller Support will just tell you to lower your price, as prices are compared across all marketplaces , and Amazon want their items to be the cheapest anywhere !

10
Reply
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_QWWKBrsPchf3F’s post

Are you actually including data in the 'Number of Items' attribute?

Just including it in the title might not be enough.

10
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_QWWKBrsPchf3F’s post

Are you actually including data in the 'Number of Items' attribute?

Just including it in the title might not be enough.

10
Reply
user profile
Angie_Amazon
In reply to: Seller_QWWKBrsPchf3F’s post

Hello @Seller_QWWKBrsPchf3F,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

If you like me to review your case, please provide me with the case ID created with the seller support team.

Also, I'll make sure to pass your feedback along to the correct team.

Regards,

Angie 🦋

00
user profile
Angie_Amazon
In reply to: Seller_QWWKBrsPchf3F’s post

Hello @Seller_QWWKBrsPchf3F,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

If you like me to review your case, please provide me with the case ID created with the seller support team.

Also, I'll make sure to pass your feedback along to the correct team.

Regards,

Angie 🦋

00
Reply
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