Child Account Suspended and Issues Creating a New Account
Hello,
I recently received an email from Amazon stating that one of my child accounts has been suspended. The email mentioned the suspension was due to “providing inaccurate information to Amazon or violating the Conditions of Use.”
I am uncertain about the exact reason behind this suspension and would appreciate any guidance on understanding and resolving this issue. Additionally, when attempting to create a new child account, I am encountering a problem. During the verification process, Amazon requests a phone number for security purposes, but it is not accepting my number.
Could someone please advise on how to:
Appeal and reinstate the suspended account?
Successfully create a new child account, addressing the phone number issue?
Thank you in advance for your support.
Child Account Suspended and Issues Creating a New Account
Hello,
I recently received an email from Amazon stating that one of my child accounts has been suspended. The email mentioned the suspension was due to “providing inaccurate information to Amazon or violating the Conditions of Use.”
I am uncertain about the exact reason behind this suspension and would appreciate any guidance on understanding and resolving this issue. Additionally, when attempting to create a new child account, I am encountering a problem. During the verification process, Amazon requests a phone number for security purposes, but it is not accepting my number.
Could someone please advise on how to:
Appeal and reinstate the suspended account?
Successfully create a new child account, addressing the phone number issue?
Thank you in advance for your support.
3 replies
Seller_hOZNPw7G8FIjl
What is a child account and why are you trying to create another account?You need to address the suspension issues with your existing account rather than simply creating another account.
Angie_Amazon
Hello @Seller_grMXWG9voZcPQ,
Can you please provide more details of your situation? You can also contact seller support. To contact them, go to Seller Central > Help > Help and resources, or click here.
If you already contacted them, please share the case ID to review the details.
Please have in mind that having more than 1 selling account is against Amazon policies.
Regards,
Angie 🪷
