CPSC recall
Has anyone received Amazon’s cpsc recall email? I went to the cpsc official website to check my brand and there was no recall information, but Amazon took the initiative to deduct the product fee from my account and return it to the buyer. Has anyone encountered the same problem?
CPSC recall
Has anyone received Amazon’s cpsc recall email? I went to the cpsc official website to check my brand and there was no recall information, but Amazon took the initiative to deduct the product fee from my account and return it to the buyer. Has anyone encountered the same problem?
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_75ULu14vSkxFq,
According to "Recalled products information" (https://sellercentral.amazon.com/help/hub/reference/GA67MCULL8TFREGA), CPSC recalls are typically announced on their website in cooperation with manufacturers. The fact that you can't find your brand there is noteworthy.
First, check your MYC dashboard and emails, as according to "Recalls Logistics Service" (https://sellercentral.amazon.com/help/hub/reference/GQFTQCWCFBFB6EHT), you should have received notification within 24 hours if there is a legitimate recall.
If you can't find any notification and there's no recall listed on CPSC's website, this might be an error. According to "Product safety alerts, recalls, stop sales, and market withdrawal policy for sellers" (https://sellercentral.amazon.com/help/hub/reference/GRD4EMBNNW3P47GH), you can appeal by:
- Creating a case with Selling Partner Support (https://sellercentral.amazon.com/help/hub?ref=/cu/contact-us/)
- Including documentation showing no CPSC recall exists for your product
- Providing all relevant ASIN information
Note that according to the same help page, "Amazon reserves the right to make judgments in its sole discretion about whether or not a product listing may present potential safety issues."
Kind regards, Michael
Cooper_Amazon
Good Morning @Seller_75ULu14vSkxFq,
It looks like you were able to get an answer to your question from one of our helpful sellers, @Seller_i6S8knzW6zU6Z.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
