Totally Helpless as poor service from seller performance team
Hello,
My account was deactivated for more that months now due to UK 3-pin policy violations for ASINs: B07GVMCMT8 and B00FDMNZG6. I submitted documents to appeal 20 times , showing my intention to sell with a UK 3-pin plug. However, the "seller performance team" keeps sending me the same auto-generated email template without providing a solution.Moreover, the above ASINs are not restricted in the Amazon UK market. I believe the "seller performance team" is based outside the UK and may not understand how business operates here. I feel helpless and can only hope that someone from the Amazon UK team picks up my case and guides me.
Regards
Totally Helpless as poor service from seller performance team
Hello,
My account was deactivated for more that months now due to UK 3-pin policy violations for ASINs: B07GVMCMT8 and B00FDMNZG6. I submitted documents to appeal 20 times , showing my intention to sell with a UK 3-pin plug. However, the "seller performance team" keeps sending me the same auto-generated email template without providing a solution.Moreover, the above ASINs are not restricted in the Amazon UK market. I believe the "seller performance team" is based outside the UK and may not understand how business operates here. I feel helpless and can only hope that someone from the Amazon UK team picks up my case and guides me.
Regards
2 replies
Seller_ZJhFeE3tNKzfh
I was never clear on if plugs themselves (ie, ones not attached to a device were allowed or not). The policy page on plugs doesn't really help.
However - assuming a plug on its own isn't allowed - you can't just list on those ASINs and bundle a 3 pin plug with it - as that isn't what hte listing is for. You'd need to create a new ASIN. Though it does seem other sell on those listings - so it is all a bit odd I agree.
