Account Reinstatement Help
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
We're here to help
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
on 16 of May 2024 i receive this notification, and after that i have submitted my business license and utility bill and receive below notification on 12 of August:
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
After that i have contacted Amazon Account Health Support team and they told me you have no path forward for reinstatement.
My business is down my payments are stuck in my account i have given them all original documents and they just said no path forward for reinstatement.
Anyone here for help me in this to get my account back on track?
Please help, i need account reinstatement help.
Account Reinstatement Help
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
We're here to help
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
on 16 of May 2024 i receive this notification, and after that i have submitted my business license and utility bill and receive below notification on 12 of August:
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/G1791
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
After that i have contacted Amazon Account Health Support team and they told me you have no path forward for reinstatement.
My business is down my payments are stuck in my account i have given them all original documents and they just said no path forward for reinstatement.
Anyone here for help me in this to get my account back on track?
Please help, i need account reinstatement help.
3 replies
Atlas_Amazon
Hello @Seller_68e4sG1U3uBfy
The document must meet the following requirements:
Thank you for the information provided regarding the issues that have impacted your account. I understand that your account has been impacted as our team is looking to verify your identity. This will require a valid utility bill or business license as noted in the received notification. From the information shared, the documentation submitted to them could not be validated to what they are seeing in the account. Have you verified that the documentation includes both your name and address exactly as it is in seller central?
If there are any discrepancies in the information, they will be obligated to reject the documentation. For example, if your bill says 'John S Doe' but you have it as 'John Doe' in seller central, they will reject the document. Do you have any additional documents that you could provide that meets our requirements? If our team is seeing that the path to reinstatement might not be available, then we may not be able to guarantee a resolution for this concern.
Please continue to refer to this thread with any future questions or updates that you have on this situation.
Best,
Atlas
