So frustrated by Amazon Seller Support
Hi Guys,
I think I am not alone in this. I am literally so frustated by Amazon Seller Support.
Every time I have an issue, Amazon is really quick in sending me scary emails, but really slow in helping me fix the problems. For a week I have been receiving scary emails of my account being at risk of suspension because they can't verify it, and every time I try to contact seller support is just a waste of time. People refer me to other people. They send me completely useless and unhelpful times.
Is this the norm on Amazon? I am so debated, it is a great platform for selling products, but I am not sure it is worth it if it causes me so much stress. I am looking forward to hearing other seller's opinions.
Thanks
Alessandro
So frustrated by Amazon Seller Support
Hi Guys,
I think I am not alone in this. I am literally so frustated by Amazon Seller Support.
Every time I have an issue, Amazon is really quick in sending me scary emails, but really slow in helping me fix the problems. For a week I have been receiving scary emails of my account being at risk of suspension because they can't verify it, and every time I try to contact seller support is just a waste of time. People refer me to other people. They send me completely useless and unhelpful times.
Is this the norm on Amazon? I am so debated, it is a great platform for selling products, but I am not sure it is worth it if it causes me so much stress. I am looking forward to hearing other seller's opinions.
Thanks
Alessandro
0 replies
Seller_ZJhFeE3tNKzfh
Is this the norm on Amazon?
Yes, yes it is.
Seller_540qgZMXuuXdD
I'll tag some moderators for you.
@Sarah_Amzn
@Ezra_Amazon
@Julia_Amazon
@Simon_Amazon
@Ash_Amazon
Can you help?
Seller_gAZ1vRi5BgoQR
Sadly, this is absolutely standard for "seller support". They are worse than useless, and that's me being kind.
Seller_gcLSB2BODULA8
I have this also. I had submitted a case as i can't also re-verify as 'something went wrong'. They asked for a screenshot which i sent, but they replied saying that the screenshot does not conform to their requirements as it was missing the the tabs on the top of the internet. (i cropped it as i have 100 tabs open). Why would i lie????? I replied again immediately but no response. The seller side of things is such a bad system. I can't even list items without getting error messages and i've had not 1 sale since this verify message appeared.
CR_Amazon
Hi there @Seller_A5QUfTZ8Bt3hf
My name is CR and wanted to hop in here. I see that you have an opened case #11334929542 where you have recently submitted the screen shots of what you are seeing when you go to update your information from your 'Account info' page - thank you!
Additionally, I see you have an unread performance notification for the KYC verification process from today, 7/23/25. Have you tried to follow the links within there as well? I'm unable to access them on my end as we don't have the same tools or permissions that Seller Support has.
Let's continue to monitor the above case and see what they come back with here. In the meantime, I'm going to do a few other checks on my end.
CR_Amazon
Seller_8rbo7OO1nNrdt
Amazon seller support is non existent, its the worst of any 3rd party platform!
Seller_1vyLJePYDN9hf
Get used to this Alessandro. Seller Support is a total waste of time, guaranteed frustration. They have no authority to do anything and no ability to communicate directly with those who do. Amazon will do whatever they please with your business and you are 100% at their mercy. You have next to zero protection. Amazon prefers to keep Seller Support useless so that people don't use it and then they don't have to employ so many - makes perfect sense from their end and this is the way the entire outfit is run.
