Shipment to amazon delivered by ups, but amazon tracking status is "shipped".
Hi everyone, ups have delivered my parcel, but amazon still sat at shipment created and tracking status as "shipped". What is happening, any other people had this issue. I am just concerned my shipment has been lost? Its been marked by ups as delivered for 5 days now with no change to amazons status. Thanks
Shipment to amazon delivered by ups, but amazon tracking status is "shipped".
Hi everyone, ups have delivered my parcel, but amazon still sat at shipment created and tracking status as "shipped". What is happening, any other people had this issue. I am just concerned my shipment has been lost? Its been marked by ups as delivered for 5 days now with no change to amazons status. Thanks
7 replies
Julia_Amzn
Hi @Seller_EEsC3TXT2hJlF,
Thank you for your post.
To check status of your shipment, please go to your Seller Central account -> FBA -> Shipments. Please, click on Tracking and you will see more details about the status of your shipment.
You can also see information about the deadline of scanning your shipment ID labels. On or after this date, if there is any issue with your shipment, it will be eligible for investigation.
Please confirm, if you are able to find this information.
Kind regards,
Julia.
Julia_Amzn
Hello Sellers,
Partner team has confirmed, that the tracking visibility issue has been fixed.
If you are still facing error, please comment under this thread and provide shipment ID.
Thank you,
Julia.
