The tracking of Royal Mail says "Returned", but I did not receive it and I live alone.
On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.
Here is the tracking: Return to sender
Tracking history
Saturday 12 April 2025
11:21 Delivered to sender by Cambridge DO
11:21 Delivered and Signed Cambridge DO
08:13 Due to be delivered today by Cambridge DO
Friday 11 April 2025
15:28 Item Received Cambridge DO
11:44 Item Received Cambridge DO
11:37 Refused - Returned to Sender Cambridge DO
08:45 Due to be delivered today by Cambridge DO
05:17 Item Received Peterborough MC
03:53 Item Received Peterborough MC
Thursday 10 April 2025
19:30 Item Received Home Counties North MC
14:35 Accepted at Parcelshop
11:44 Sender has despatched item
Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.
When I have checked the signature, there's none!
What do you suggest to do now? I fear losing the book and the payment.
Thank you for your kind attention.
Guy
The tracking of Royal Mail says "Returned", but I did not receive it and I live alone.
On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.
Here is the tracking: Return to sender
Tracking history
Saturday 12 April 2025
11:21 Delivered to sender by Cambridge DO
11:21 Delivered and Signed Cambridge DO
08:13 Due to be delivered today by Cambridge DO
Friday 11 April 2025
15:28 Item Received Cambridge DO
11:44 Item Received Cambridge DO
11:37 Refused - Returned to Sender Cambridge DO
08:45 Due to be delivered today by Cambridge DO
05:17 Item Received Peterborough MC
03:53 Item Received Peterborough MC
Thursday 10 April 2025
19:30 Item Received Home Counties North MC
14:35 Accepted at Parcelshop
11:44 Sender has despatched item
Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.
When I have checked the signature, there's none!
What do you suggest to do now? I fear losing the book and the payment.
Thank you for your kind attention.
Guy
9 replies
Seller_76AUwmqvSyRIM
You need to refund the customer and then contact Royal Mail stating that it has not been received by you. Ultimately you may have to claim for loss.
Seller_3k8TDkmfIcQlM
Hi I would suggest that you firstly check the Royal Mail tracking as you should be able to enter the postcode (either the customers or your own) to confirm exactly were it was delivered. If this cannot be determined from the tracking page I would suggest you contact the Royal Mail by phone before making any refund, and ask them to confirm where the item was delivered, as the Cambridge DO would not be delivering back to you it would be the Home Counties North MC and would assume that it was delivered to its intended destination.
Seller_39cfWZkP65eeA
We have exactly the same problem, Royal Mail tracking stated delivered but we never received the package. I'm hoping the old Ebay scam of changing the delivery address isn't spreading to Amazon. You may want to read an article which explains it. Do a google search for "Guarian royal mail ebay return scam."
We're currently not refunding the customer but a trip to your sorting office in town may help.
Good Luck,
Seller_76AUwmqvSyRIM
I think you are right. Has there been a claim from the customer or are you just worried about the misleading tracking?
The tracking of Royal Mail says "Returned", but I did not receive it and I live alone.
On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.
Here is the tracking: Return to sender
Tracking history
Saturday 12 April 2025
11:21 Delivered to sender by Cambridge DO
11:21 Delivered and Signed Cambridge DO
08:13 Due to be delivered today by Cambridge DO
Friday 11 April 2025
15:28 Item Received Cambridge DO
11:44 Item Received Cambridge DO
11:37 Refused - Returned to Sender Cambridge DO
08:45 Due to be delivered today by Cambridge DO
05:17 Item Received Peterborough MC
03:53 Item Received Peterborough MC
Thursday 10 April 2025
19:30 Item Received Home Counties North MC
14:35 Accepted at Parcelshop
11:44 Sender has despatched item
Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.
When I have checked the signature, there's none!
What do you suggest to do now? I fear losing the book and the payment.
Thank you for your kind attention.
Guy
The tracking of Royal Mail says "Returned", but I did not receive it and I live alone.
On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.
Here is the tracking: Return to sender
Tracking history
Saturday 12 April 2025
11:21 Delivered to sender by Cambridge DO
11:21 Delivered and Signed Cambridge DO
08:13 Due to be delivered today by Cambridge DO
Friday 11 April 2025
15:28 Item Received Cambridge DO
11:44 Item Received Cambridge DO
11:37 Refused - Returned to Sender Cambridge DO
08:45 Due to be delivered today by Cambridge DO
05:17 Item Received Peterborough MC
03:53 Item Received Peterborough MC
Thursday 10 April 2025
19:30 Item Received Home Counties North MC
14:35 Accepted at Parcelshop
11:44 Sender has despatched item
Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.
When I have checked the signature, there's none!
What do you suggest to do now? I fear losing the book and the payment.
Thank you for your kind attention.
Guy
The tracking of Royal Mail says "Returned", but I did not receive it and I live alone.
On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.
Here is the tracking: Return to sender
Tracking history
Saturday 12 April 2025
11:21 Delivered to sender by Cambridge DO
11:21 Delivered and Signed Cambridge DO
08:13 Due to be delivered today by Cambridge DO
Friday 11 April 2025
15:28 Item Received Cambridge DO
11:44 Item Received Cambridge DO
11:37 Refused - Returned to Sender Cambridge DO
08:45 Due to be delivered today by Cambridge DO
05:17 Item Received Peterborough MC
03:53 Item Received Peterborough MC
Thursday 10 April 2025
19:30 Item Received Home Counties North MC
14:35 Accepted at Parcelshop
11:44 Sender has despatched item
Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.
When I have checked the signature, there's none!
What do you suggest to do now? I fear losing the book and the payment.
Thank you for your kind attention.
Guy
9 replies
9 replies
Seller_76AUwmqvSyRIM
You need to refund the customer and then contact Royal Mail stating that it has not been received by you. Ultimately you may have to claim for loss.
Seller_3k8TDkmfIcQlM
Hi I would suggest that you firstly check the Royal Mail tracking as you should be able to enter the postcode (either the customers or your own) to confirm exactly were it was delivered. If this cannot be determined from the tracking page I would suggest you contact the Royal Mail by phone before making any refund, and ask them to confirm where the item was delivered, as the Cambridge DO would not be delivering back to you it would be the Home Counties North MC and would assume that it was delivered to its intended destination.
Seller_39cfWZkP65eeA
We have exactly the same problem, Royal Mail tracking stated delivered but we never received the package. I'm hoping the old Ebay scam of changing the delivery address isn't spreading to Amazon. You may want to read an article which explains it. Do a google search for "Guarian royal mail ebay return scam."
We're currently not refunding the customer but a trip to your sorting office in town may help.
Good Luck,
Seller_76AUwmqvSyRIM
I think you are right. Has there been a claim from the customer or are you just worried about the misleading tracking?
Seller_76AUwmqvSyRIM
You need to refund the customer and then contact Royal Mail stating that it has not been received by you. Ultimately you may have to claim for loss.
Seller_76AUwmqvSyRIM
You need to refund the customer and then contact Royal Mail stating that it has not been received by you. Ultimately you may have to claim for loss.
Seller_3k8TDkmfIcQlM
Hi I would suggest that you firstly check the Royal Mail tracking as you should be able to enter the postcode (either the customers or your own) to confirm exactly were it was delivered. If this cannot be determined from the tracking page I would suggest you contact the Royal Mail by phone before making any refund, and ask them to confirm where the item was delivered, as the Cambridge DO would not be delivering back to you it would be the Home Counties North MC and would assume that it was delivered to its intended destination.
Seller_3k8TDkmfIcQlM
Hi I would suggest that you firstly check the Royal Mail tracking as you should be able to enter the postcode (either the customers or your own) to confirm exactly were it was delivered. If this cannot be determined from the tracking page I would suggest you contact the Royal Mail by phone before making any refund, and ask them to confirm where the item was delivered, as the Cambridge DO would not be delivering back to you it would be the Home Counties North MC and would assume that it was delivered to its intended destination.
Seller_39cfWZkP65eeA
We have exactly the same problem, Royal Mail tracking stated delivered but we never received the package. I'm hoping the old Ebay scam of changing the delivery address isn't spreading to Amazon. You may want to read an article which explains it. Do a google search for "Guarian royal mail ebay return scam."
We're currently not refunding the customer but a trip to your sorting office in town may help.
Good Luck,
Seller_39cfWZkP65eeA
We have exactly the same problem, Royal Mail tracking stated delivered but we never received the package. I'm hoping the old Ebay scam of changing the delivery address isn't spreading to Amazon. You may want to read an article which explains it. Do a google search for "Guarian royal mail ebay return scam."
We're currently not refunding the customer but a trip to your sorting office in town may help.
Good Luck,
Seller_76AUwmqvSyRIM
I think you are right. Has there been a claim from the customer or are you just worried about the misleading tracking?
Seller_76AUwmqvSyRIM
I think you are right. Has there been a claim from the customer or are you just worried about the misleading tracking?
