Regarding Account Level Reserve more than 9 months
I am writing to address a concerning issue regarding our account payments. Over the past 9 months payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments for UK and Europe accounts are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: ID: 9762331372, 9780657682, they are all in "transferred" status, no further response for 1 week now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Sarah_Amzn @Winston_Amazon @Abella_AMZ
Regarding Account Level Reserve more than 9 months
I am writing to address a concerning issue regarding our account payments. Over the past 9 months payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments for UK and Europe accounts are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: ID: 9762331372, 9780657682, they are all in "transferred" status, no further response for 1 week now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Sarah_Amzn @Winston_Amazon @Abella_AMZ
1 reply
Seller_hOZNPw7G8FIjl
This is the UK sellers forum - you are not talking to Amazon on here - so none of us your fellow sellers can help. You just have to keep on at Seller Support